College Intern- IT

Job Summary:

HOLT's IT Intern will assist professional staff by providing computer hardware, software, technical, and/or administrative support.

The intern in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Provides administrative support for the Information Technologies department (documentation, knowledge base, makes copies, answers phones/e-mails)
• Assists with computer hardware installation, configuration, troubleshooting
• Assists with gathering requirements for technical projects and tasks
• Assists with software development (.Net, Sharepoint, DBS), testing, and rollout
• Responds to incoming calls and logs service requests for Service Desk
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Education and Experience:

• Currently pursuing a Bachelor's degree in Information Technology or related discipline
• Must possess a minimum of a 3.0 cumulative GPA

Knowledge, Skills, and Abilities:

• Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint); ability to produce information in spreadsheets, documents, forms, tables, and presentations
• Knowledge of the operation of personal computers, PC Operating Systems, PC Printers, and peripherals including diagnostic and troubleshooting techniques
• Strong communication skills, both written and verbal
• Excellent analytical, critical thinking, and problem solving skills
• Exceptional skills in customer service
• Strong organization skills, detailed-oriented, and ability to work on multiple projects
• Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Ability to effectively present information and respond to questions from managers, coworkers, and customers (internal and external)
• Ability to work independently and as part of a team

Travel:

• Travel is not expected for this position

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.