What are the responsibilities and job description for the HIR - Operations Manager position at HOLT Group?
Job Summary: The Operations Manager assists with the direction of all activities at a single Branch location. This includes performing all daily tasks needed to ensure a safety-first culture, expenses are controlled and a high standard of operational excellence is routinely achieved. Additionally this role with manage the Branch in the absence of the Branch Manager.
Essential Functions:
• Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Supports the successful management of branch operations and personnel • Ensures ongoing compliance with all statutory DOT and safety requirements • Performs dispatching duties (if needed) inspects Branch yard daily • Supports the Branch Manager with the implementation of actions that achieve financial objectives • Assists the Branch Manager in ensuring compliance with all company policies
• Responsible for performance management of staff, Inside Sales Reps, Drivers, and other staff as applicable • Motivates, coaches, and successfully trains personnel • Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication • Maintains an open line of communication with the Branch Manager and Service Manager, making them aware of all equipment not available for rent • Oversees team goals, making sure they are met/exceeded and compliance of company standards are kept through daily management
• Fosters a customer-focused approach to branch operations while ensuring the Branch Yard, facility and staff are professional and presentable
• Driven and results-oriented; business development and KPIs to meet corporate targets • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned
Knowledge, Skills, and Abilities:
• Strong technical aptitude and understanding of construction equipment and the rental industry
• Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data • Knowledge of machines and tools, including their designs, uses, repair, and maintenance • Proficiency in MS Office, with an emphasis in Excel and Outlook, and the use of computer applications • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Great attention to detail and solid organizational skills • Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills • Ability to work with all levels of personnel within the organization and customer operations
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
• Ability to work independently and within a team in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
• Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
• High school/equivalent diploma or trade school diploma preferred
• Three to five years of work-related skill, knowledge, or experience preferred • One to three years of retail or store management experience • Valid driver’s license required
Supervisory Responsibilities:
None
Travel:
Up to 15% travel
Physical Requirements:
• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others and must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down the ladder
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Safety training required; PPE required outside of office/parking lot area
Work Environment:
• This job is generally performed in a professional office environment
• Occasionally works outdoors and may be exposed to weather extreme conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
• On occasion time spent in confined spaces and high places.
• Frequently works at a fast pace with unscheduled interruptions
