HCMD_Security Supervisor_S520

Job Title: Supervisor Protection Services Job Code: S520

General Summary:

Supervisors must manage a shift of Officers and direct their duties and assignments on a daily basis. They must be courteous with customers at all times and be able to mediate disputes in a professional manner. Supervisors are required to: prepare work schedules for their shift. Supervisors must assess and evaluate activities of the shift and make appropriate decisions based on circumstances. Supervisors must interact with the community and county agencies. Supervisors must patrol all interior and exterior areas of Holy Cross Hospital (HCH) -owned or leased properties. Supervisors must participate in all training and development programs. Supervisor must be able to assume the Manager of Operations' duties in his/her absence. Supervisors must have the physical ability to stand for long periods of time and do extensive walking and climbing of stairs.

Position Highlights:

• Competitive pay
• Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Opportunities to advance through the Clinical Advancement Program
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Minimum Licensure/Certification Required (if applicable):

Must submit to fingerprinting, FBI and State criminal history checks and/or background investigations.

Minimum Knowledge, Skills, and Abilities Required:

• Must have a high school diploma. Associates degree is strongly preferred.
• Must have at least 5 years security experience, preferably in a hospital or similar institution. Supervisory experience is preferred.
• Must have the attributes of a leader. Must be able to communicate and interact well with all levels of management, staff and others. Must be able to perform all tasks required of a security officer.
• Must have professional certification, such as Certified Protection Officer (CPO) or International Assn. for Healthcare & Security (IAHSS) or be able to acquire either of these certifications within 9 months from date of hire.
• Must be Crisis Prevention Institute (CPI) certified or be able to acquire this certification within 120 days from date of hire
• Must be Basic Life Safety (BLS) certified
• Must be a Special Police Officer (SPO) or must be able to acquire a Special Police Commission from the State of Maryland within 6 months from date of hire
• Must possess a valid drivers' license.
• Be certified in the use of Defensive Equipment within 120 days from date of hire.

Management Statement:

Supervisor:

Management at Holy Cross Hospital involves understanding that we operate within a fiduciary relationship in which we are expected to steward our communities resources in such a way that we produce high quality, safe, efficient, and effective care for both today's patients and tomorrow's patients. This enables us to become the most trusted provider of health services within our community.

A Supervisor at Holy Cross Hospital has resource monitoring and staffing responsibility for either a specific department function or for a certain shift and number of employees. Supervisors must have the ability to organize day-to-day work-flow and prioritize, adjust, and redistribute workload as necessary to assure that optimal service and resource use is achieved within the unit being supervised. The supervisor has primary responsibility to ensure that departmental and organizational policies are consistently communicated and that practice within their area of responsibility is aligned with these expectations. The supervisor is also the primary management contact for staff concerns, and directly oversees the communication of organizational objectives to the staff. Communication skills and the ability to educate staff are important elements of this job.

Working Conditions:

Physical Requirements: Physically must be able to lift 50 pounds. Must be able to stand / walk for a minimum of 8 hours. Must be able to run to an emergency within the hospital and be able to verbally and physically control an emergency situation upon arrival, if necessary. Must possess strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Must have the ability to use enough force to subdue, arrest or restrain someone, if necessary. Must be able to:

• Move, lift and / or restrain combative patients
• Exert up to 75 pounds of force
• Lift
• Carry
• Pull
• Push
• Reach
• Bend
• Demonstrate gross motor function of both hands
• Demonstrate gross motor function of both feet
• Stand /walk for a minimum of 8 hours
• Sit 1 to 2 hours
• Receive instruction and communicate appropriately while moving to and from emergent situations
• Withstand adverse weather conditions
• Withstand exposure to chemicals, blood and hazardous waste materials
• Assist in evacuation procedures, including the use of Med Sleds or comparable equipment, from any floor of any HCH building

• Perform all required training component including Cardio Pulmonary Resuscitation (CPR), Crisis Prevention Institute (CPI), Oleoresin Capsicum (OC) Spray, Baton, Handcuffing and Shield. Must be able to carry out tasks while on duty, if required to do so.
• Each officer must be able to prove physical competency abilities before hire and annually, as a part of their annual review.

Visual Acuity:

The worker is required to have close visual acuity to perform an activity such as:

• Preparing and analyzing data and figures
• Typing
• Viewing a computer terminal
• Extensive reading
• Visual inspection involving mobile activity of multiple individuals, including facial expressions and body language.
• Each officer must be able to prove physical competency abilities before hire and annually, as a part of their annual review.

Environmental Conditions

• The worker is subject to a non-traditional office environment, exposure to outdoor temperature ranges from moderate to extreme cold and heat, subject to hazards such as proximity to moving mechanical parts, electrical current, and exposure to chemicals.

Reporting Relationship

This position reports to the Security Manager Operations

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.