Intake coordinator

WE ARE GROWING AND HIRING!!!

We are seeking a friendly, empathetic, and detail-oriented Intake and Scheduling Home Care Coordinator to join our team at Home Care for the 21st Century.

As a leading home care agency servicing Palm Beach. The Medicare Intake Coordinator / Scheduler is responsible for the overall coordination of the Home Health Agency referrals under the direct supervision of the Director of Nursing or Clinical Manager.

The Intake Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health.

Responsibilities

• Receive referrals from physicians, facilities and staff and enter the referrals in Alora Plus (Software).
• Ensure all demographic information is accurate on the referral form based on eligibility (Medicare and non-Medicare requirements).
• Enter non-admit information into Alora Plus (Software) with details in coordination notes if no visit was made. Communicates non-admit status to referral sources and / or Sales Managers along with the reason for non-admission.
• May be required to perform patient visits and / or participate in on-call rotation.
• Function as staff nurse PRN if applicable.

Administrative

• Follow up on automated eligibility alerts.
• Communicates with the Billing Manager if the insurance carrier is not Medicare to ensure verification of benefits occurs.

Communicates benefit information with referral source as necessary.

• Scans referral paperwork into Alora Plus timely to ensure that it is made available to field staff.
• Communicates acceptance of referrals clearly with referral sources.
• Review and follow up on entitlement verification issues.

Required Experience / Skills

• Graduate of an approved school of professional nursing, LVN / LPN or RN and licensed in the state in which he / she currently practices.
• Must possess a minimum of two years’ experience in the health care industry and one year’s experience in home health.
• Experience with Intake responsibilities.

Last updated : 2024-05-12