Operations Manager

Overview

The Home Chef Operations Manager is responsible for overseeing the Production department and managing multiple Shift Managers in a multi-shift environment with 400 full-time associates on a daily basis across the Ecommerce and Ready to Heat business lines. The Operations Manager is responsible for directly leading and managing the production team and partnering across departments within the plant to convert raw product into meal kits efficiently and with high quality. The Operations Manager is responsible for developing and implementing operational strategies and policies to achieve organizational goals and objectives.

Responsibilities

Coaching & Development:

• Builds strong working relationships with all Shift Managers, Supervisors, and employees and continually strives to help all levels grow and improve in their roles
• Sets clear performance targets for Shift Managers and discusses progress against plan on a daily basis
• Ensures Shifts Managers are effectively utilizing all standard tools
• Helps to create a coaching culture by providing both positive and developmental feedback to shift managers, supervisors and employees
• Assists all levels within the organization with problem solving issues impacting production
• Helps develop effective people management skills of shift managers, supervisors, and leads
• Foster a culture of innovation and continuous improvement within the team.
• Empower and train staff to proactively identify improvement opportunities and contribute to a culture of excellence
• As necessary, resolves personnel problems by investigating issues, identifying solutions, and recommending action while treating employees with respect through the process.

Food & Employee Safety:

• Ensures all Home Chef GMP’s and operational guidelines are being followed and enforced.
• Follows and adheres to all safety protocols set forth by Home Chef including but not limited to: Lock out/Tag out procedure, instilling and ensuring a safe work environment, housekeeping in all areas, ensuring all employees are follows proper safety guidelines
• Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; ensures adherence to established policies and procedures
• Drives and improvement adherence to safety observations and checks to ensure all management is following guidelines

KPI Management

• Responsible for managing direct labor on a weekly basis, including but not limited to scheduling to meet labor KPIs and making adjustments as needed to ensure 100% order fulfillment
• Provides shift level labor targets to shift managers and provides feedback to shift managers on labor performance and error percentage from previous day
• Owns communication of weekly KPIs to department managers and ensures relevant KPIs are being appropriately communicated to supervisors, leads, and hourlies
• Works closely with the production team to identify areas for improvement in workflow and production processes
• Develops and implements strategies to enhance productivity, reduce cycle times, and increase overall output
• Utilizes data analysis tools and metrics to drive informed decision-making for operational enhancements
• Develops and monitors key performance indicators to measure the success of continuous improvement initiatives
• Identifies and evaluates potential risks and develops contingency plans to mitigate them

SOPs & Audits

• Partners with Continuous Improvement (CI) team in development of new SOPs and modifications to existing SOPs
• Knows and drives adherence to all Standard Operating Procedures (SOPs) for production, warehouse, and quality departments
• Supports SOPs audit program as defined and conducted by the CI team
• Owns all plant specific Production SOPs and ensures documents are kept up to date in SOP database

Communication & Leadership

• Leads by example and embodies Home Chef values of Customer First, Best-in-Class Team, Ownership, Pursue Excellence, and Deliver Happiness
• Cultivates culture centered around positive motivation and mutual respect
• Drives strong communication across shifts and departments by ensuring huddles and daily communications are completed effectively
• Demonstrates willingness to work flexible shifts in order to devote equal attention to all shifts
• Maintains quality service by establishing and enforcing organization standards
• Develops and maintains strong working relationships with Asst plant manager and Home Chef leadership, across other departments (warehouse, maintenance, FSQA, HR, and procurement), and within production team
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

General Responsibilities:

• Follow the facility GMPs and help enforce them throughout the facility
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs

This position requires 5% travel.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• 3 years of proven direct supervision and management experience (Food Manufacturing preferred)
• Experience in food manufacturing highly desirable
• Experience with Sanitation and Quality Policies and Procedures highly desirable
• Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams
• Demonstrated ability to improve processes and KPIs within span of control and across departments

Job Type: Full-time

Pay: $120,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your salary expectations?

Ability to Relocate:

• Chicago, IL 60638: Relocate before starting work (Required)

Work Location: In person