What are the responsibilities and job description for the Caregiver Manager position at Home Instead Senior Care?
Job Description: Caregiver Manager
At Home Instead, we provide in-home care for individuals, most often aging adults, who require assistance to live independently at home. We believe that in order to provide the best care to our seniors, we need to be the employer of choice for the best caregivers in Orange County. The Caregiver Manager is an integral part of this mission, ensuring that our office has the best caregiving staff available and creating and maintaining a culture of excellence within our caregiving team.
The Caregiver Manager works within the Human Resources team to coach our caregiving staff to improve caregiver performance and facilitate their professional development. Other essential responsibilities include conflict management, relationship building, and talent retention.
Caregiver Manager's Primary Responsibilities:
- Provide Home Instead policy and procedure guidance to CAREGivers
- Respond daily to CAREGiver questions and requests for support
- Manage CAREGiver noncompliance; ensure compliance with company policies
- Perform performance reviews and coaching sessions on a daily/weekly basis that detail both positive feedback and areas where improvement is needed
- Track and measure individual caregiver growth and performance
- Maintain positive ongoing relationships with all caregivers
- Provide daily or weekly reminders and updates to CAREGivers as needed, such as policy reminders or changes to client care plans
- Facilitate and create opportunities for individual CAREGiver growth and advancement
- Facilitate and create opportunities for caregiver interaction and engagement
- Monitor CAREGiver morale and company culture
- Collaborate with the Recruitment and Engagement Coordinator to develop effective recruitment strategies for CAREGivers
- Identify and forecast future staffing needs
- Assist in ensuring a safe and healthy work environment for caregivers
- Assist in any necessary investigations and disciplinary actions
- Maintain clear organization of all documentation related to CAREGiver development and compliance
- Conduct exit interviews of CAREGivers
- Recommend and assist with corrective action as necessary
Work Hours & Benefits
- Monday-Friday, 8:30 am-5:30 pm, In-Office
- Health, Vision, Dental Insurance
- Tele-Counseling
- 401K
- Paid Time Off
- Financial Advising
- Professional Development Training
- Opportunities for Advancement and Growth
Caregiver Manager Qualifications/Skills:
- Demonstrated knowledge of senior care and a passion for caregiving
- Proven leadership and coaching abilities
- Persuasion and a talent for sales
- Strong analytical and problem solving skills
- Excellent written, verbal, and interpersonal communication abilities
Education and Experience Requirements:
- Bachelor’s degree in related field or RN, LVN, CNA, or Home Health Aide license.
- 3-5 years caregiver experience preferred
- Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook)
- Bilingual English/Spanish a plus
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Masks are required in the office.
Education:
- High school or equivalent (Preferred)
Experience:
- Caregiving: 3 years (Preferred)
Work Location: One location
