Key Player

Home Instead Senior Care Key Player
A Key Player is any office position. 
Objective:
Home Instead is dedicated in hiring the highest quality staff to insure our clients get the best care during their senior years. 

General Office Responsibilities and Expectations:

• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner and colleagues
• Participate in meetings, Cross training in all departments. 
• Enter and maintain accurate client records
• Maintain a professional tone and manner on all calls and in-person encounters with clients, CAREgivers, and colleagues
• Perform any and all other functions and responsibilities deemed necessary
• Must have office experience in, Computer, Multi Phone Lines, Client Retaliations, 
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Please apply under Key Player at Homeinstead.com/733 
Please contact Allyson Starling 540-722-8750