Job Posting for Client Care Supervisor at Home Instead

We are seeking a full-time Client Care Supervisor who will be responsible for coordinating all activities associated with the care of potential and existing clients. We are looking for a caring and compassionate individual who takes pride in their work and in serving others. This position is fast paced and requires extreme attention to detail to ensure state compliance and the satisfaction of our Caregievrs and clients. We are seeking an individual who shares our vision of being an employer of choice and making an impactful difference in the lives of those we serve. To us, it is personal, we view our "job" as an opportunity to be a blessing to those we serve each and every day. We are seeking an individual who finds great satisfaction in being committed and dedicated to this mission and ministry.

Primary Responsibilities

Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.
Communicate effectively and professionally with clients and/or family members regarding services and expectations.
Conduct service inquiries following the sales pipeline process and enter the prospect information into the software system. Prepare for the Care Consultation following the consultative sales process.
Conduct Care Consultations - meet with potential clients and family members to discuss/evaluate their needs and provide solutions in the form of an individualized service plan.
Proficiently audit and verify new client files are in compliance with state guidelines/regulations in hard copy form and in the software system.
Conduct a Coordination of Care with other healthcare providers/assistance programs who are providing service to clients or potential clients.
Work with other team members to coordinate varies aspects of a client's care.
Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
Must have computer skills and be proficient in Word and Excel.
Must demonstrate excellent communication skills and the ability to listen effectively.
Meet quarterly to review annual operational plans, revenues, gross profit, profitability and other operational goals set forth by management.
Perform on-call duties once a week at minimum. In addition to weekdays, perform on-call duties at minimum of one weekend a month.
Ability to multi-task and perform under pressure.

Qualifications

High school graduation or the equivalent.
Two years of related business experience or an equivalent combination of education and work experience may be considered.
Must possess a valid driver’s license.

Knowledge, Skills and Abilities

Must have an understanding of and uphold the policies and procedures established by (Home Instead) d.b.a. Divine Opportunities LLC an independently owned and operated Home Instead franchise).
Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
Must demonstrate knowledge of the senior care industry, previous caregiving experience preferred*
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
Must have the ability to establish good working relationships with the franchise owner, office colleagues, Caregivers and the community.
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
Must present a professional appearance and demeanor.
Must have the ability to operate office equipment.
Must be patient and congenial on the telephone.
Must have computer skills and be proficient in Excel and Word.
Must have the availability to work evenings or weekends as required.
Must have the ability to perform duties in a professional office setting.
Must have the ability to work as a part of a team.
Must demonstrate excellent organizational skills.

Hours: Monday through Friday 8:00 am to 5:00 pm
Team productivity bonuses and hourly on-call pay are in addition to hourly wage.
This position has an opportunity for growth/advancement based on personal performance within the role.
Benefits include: Paid Vacation/Paid Time Off, Bereavement Pay, Bonus Potential & Aflac.
Please apply at www.homeinstead.com/location/246 or call 817-427-5555.

Our Mission: Home Instead is committed to living our calling as providers of exceptional in-home care for every unique situation. With a servant’s heart, we are honored to replace uncertainty with loving support and compassionate care.

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