Director of QA

Position Summary: The Director of Quality and Compliance (Director of Q&C) is responsible for the overall planning, implementation, and monitoring of the Quality Assurance and Risk Management plans for all programs including Residential, Community Services, Operations, Human Resources, and more. The Director of Q&C is responsible for coordinating the consistent implementation of quality and risk improvement plans and follow-up to incidents/events which may lead to harm and/or liability for our organization. The Director of Q&C reviews, responds to, and analyzes individual events as well as trends in risk across the agency. This role requires the incumbent to be committed to program implementation of a person-centered philosophy and the advancement of the agency while honoring the roles of employees and people supported by the agency.

Essential Functions and Responsibilities:

• Drives and supports the evolution of the organization towards its strategic goal of creating demonstrable quality outcomes for the individuals we serve and employees we employ.
• Fosters collaboration with operational leadership to collect and analyze data that proves Home of Guiding Hands services achieve the strategic objectives of the organization and its programs.
• Brings expertise and experience in critical areas including federal, state and payer quality outcomes, requirements and best practices, knowledge of compliance, privacy and safety standards and the ability to lead in a complex, organization.
• Ensures that the organization has structures, processes, and expertise to consistently demonstrate that the organization meets and exceeds the quality of care, compliance, and privacy standards while providing a safe and secure environment for both employees and clients.
• Collaborates in the development and execution of the Quality Review Committee and its functions.
• Serves as the organizations leader for identifying and determining the quality and outcome trends in health and human services that support organizational quality goals including demonstrated service and care improvements, and industry thought leadership.
• Assures development, interpretation, implementation, and monitoring of organization objectives, policies, and operations to ensure effective and efficient delivery of programs and services to the community and appropriate utilization of Compliance & Safety resources.
• Ensures risk assessments address environments of services, clinical assessment or reassessment processes, staff competency and adequacy of staffing, use of high-risk procedures, if applicable, and a review of serious incidents.
• Ensures all reporting of events as outlined in state and federal regulations and laws.
• Provides training to agency staff regarding QA and Compliance initiatives.
• Analyzes QA and risk data for trends monthly, quarterly, and annually. The analysis includes trends, potential systemic issues or causes, recommended remediation, and documentation of steps taken to support prevention and mitigate the potential for future incidents.
• Provides reports to leadership regarding QA and compliance key performance indicators. Redundant
• Assists with investigations throughout the organization.
• Assists in the development of key performance indicators for all service lines.
• Conducts audits, reviews, and documents findings to ensure compliance with regulations and consistent provision of person-centered supports are being provided.
• Assists in the development and analysis of program processes to increase efficiencies and decrease risk.
• Facilitates Root Cause Analysis for service lines to include a description of what occurred, an analysis of why it may have happened, an interview with applicable individuals, identification of all identifiable causes, and identifying solutions to mitigate reoccurrence.
• Creates a culture of continuous quality improvement through monthly initiatives and quality assurance programs.
• Assists with the development, implementation, and monitoring of Q&C systems in new and expanded programs.
• Carries out responsibilities and duties in a manner that is professional, timely, effective, and efficient, including other duties as assigned.

Commits to promoting the agencys mission statement and core values.

REQUIREMENTS:

• COVID -19 vaccinated and boosted.
• Reliable transportation, a valid CA drivers license, and vehicle insurance throughout the course of employment.

Education & Experience:

Required:

• A Bachelor's Degree in Business Management, Business Administration, Economics, Statistics, Finance, Accounting, Data Analytics or related area from an accredited institution.
• Five (5) years of combined experience working with people who have intellectual/developmental disabilities and providing leadership for licensed IDD service providers.
• The individual should demonstrate a working knowledge of state regulations and QA initiatives, reporting requirements, conducting investigations, facilitating root cause analysis, and writing and ensuring improvement plans are implemented.
• The individual should demonstrate the ability to organize large amounts of information, prioritize tasks, critically think through complex issues, analyze data, communicate effectively, and have the ability to work effectively with individuals at all levels inside and outside of the organization during difficult situations.
• Experience working through major organizational change.
• Strong project management skills.

Preferred:

• 7 years of Executive Management experience.
• Masters Degree in Business Management or Data Analytics
• Experience with non-profit social services or healthcare organizations.
• Certificate in Data Analytics.

Technical/Functional Skills:

• Excellent verbal and written communication skills.
• Superb organizational ability and exceptionally analytical.
• Above average skills to operate desktop and laptop computers.

Competencies:

• Innovative: Keeps an open mind by embracing change, taking calculated risks, learning from mistakes, and maintaining a creative mindset to continuously improve the care, support, and service provided.
• Collaboration: Builds trust and develops partnerships with others, within and across boundaries, to offer the best service and drive excellent outcomes.
• Accountability: Embodies integrity, ethical behavior, and responsible stewardship in all work and interactions with others within the organization, community members, and organizations that support HGH.
• Respect: Holds others in high regard by honoring values, viewpoints, and contributions, and treating others the way I want to be treated.
• Empathy: Listens with curiosity and without judgment, speaks with candor and seeks first to understand to best meet the needs of others.
• Employee Engagement: Creates an engaging landscape within the department that allows for and applauds individual value, autonomy, growth, impact, and connection.
• Leadership Courage: Able and willing to have difficult discussions and to make difficult decisions for the betterment of the organization. Provides coaching to leaders so they can orchestrate difficult discussions and decisions.
• Influence: Facilitates alignment with individuals and teams to ensure all are moving in the same direction, toward a pre-defined desired outcome.
• Builds Relationships (Person-Centered): Establishes and maintains effective connections within and outside the department and organization, which develops trust, allows others to share ideas without criticism, and maximizes work accomplishments.
• Develops People: Helps others to become more effective through strengths development, clear expectations, encouragement, and coaching.
• Critical Thinker: Seeks information, critically evaluates information and applies the knowledge gained to solve problems.
• Management and Finance Acumen: Makes sound business decisions to support the organizations financial strength, vision, and values. Understands financial statements and manages expenses to stay within department budget parameters.
• Verbal and Written Communication: Shares information concisely and with purpose and is open to hearing the opinions of others.

Physical Demands/Environment:

• Prolonged periods of sitting, walking, and standing throughout the workday.
• Visual acuity to see up close and long distances. Dexterity to perform tasks, particularly with the hands. Hearing is sufficient to adequately hear discussions on the telephone and when in large meetings.
• Driving and occasional travel within San Diego and Imperial County to attend off-site meetings, visit HGH work sites, or conferences.