Case Manager

Job Summary

The Case Manager (CM) works under the direction of the Qualified Intellectual Disabilities Professional (QIDP) or Administrator. The CM is responsible for the training, compliance, financial oversight, and client care for up to three residential facilities, serving up to 18 clients, in addition to the support and oversight of the House Manager (HM) and Direct Support Professionals (DSPs).

Tasks, Duties, And Responsibilities

• Supervises the House Manager and Direct Support Professionals. Provides oversight of the facility and client services.
• Provides intermittent individualized care and attention to clients which includes bathing, dressing, grooming, oral hygiene, incontinence care, toileting, transferring, medication administration, recreational opportunities, and other client care as needed.
• Participates as a member of the Interdisciplinary Team, (ID Team) and in the development of the Individual Service Plan (ISP) by providing recommendations for client goals, health, and safety. Completes daily documentation of data collection according to program guidelines.
• Manages client health including but not limited to scheduling and completion of physicians’ appointments, implementation of client diets per physicians’ orders, and the notification, follow-up, and documentation of injuries, illness, client weights, and medications.
• Provides initial and on-going training to all employees including but not limited to on-boarding, training on facility established software programs, and required agency and house specific training. Ensures staff completion of annual requirements including skills, certifications, and refreshers by their required due dates.
• Creates and modifies weekly staffing schedule and serves as coverage for open shifts as needed.
• Completes the bi-weekly review of staff payroll.
• Manages and audits house budget, client personal and incidental funds, house bank, and safe contents.
• Reconciles monthly credit card and house bank paperwork, including but not limited to, turning in receipts, recording transactions using facility established software applications.
• Completes facility audits during their designated timeframes including but not limited to, medication observation, administration and storage, client meal service, active treatment, recreational outings, census, day programs, physical environment, safety, and compliance with labor laws.
• Participates in drafting and reviewing introductory and annual employee evaluations for the HMs and DSPs, including achievements, areas of improvement, and goals for the upcoming year.
• Provides feedback in the drafting of Disciplinary Action Reports (DAR), assists in the presentation of the DAR in conjunction with the QIDP, and ensures DAR recommendations are accomplished.
• Completes required monthly training and participates in agency meetings as assigned.
• Oversees facility meetings in the absence of the QIDP including but not limited to client health and safety, ID Team meetings, disciplinary action, and licensing reviews.
• Performs housekeeping tasks including cooking meals, laundry, and cleaning including bathrooms, bedrooms, kitchen, and living areas.
• Other duties as assigned.
  
  

Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Knowledge, Skills, And Education

• High School Diploma or GED preferred.
• Minimum 24 months of experience working with individuals with Intellectual and/or Developmental Disabilities preferred.
• Minimum 24 months of supervisory experience and demonstrated leadership skills preferred.
• Ability to read, write, and understand the English language.
• Familiar with using computers, tablets, and smartphones.
• Operation of agency vehicle to safely transport clients.
• Knowledge of State and Federal regulations applicable to assigned facilities or services is preferred.
• Must be over the age of 18 years old.
• Must maintain a valid California driver license and safe driving record. Must have 2 years of licensed driving experience.
• Must obtain CPR and First Aid certification, Pro-Act, and Medication Administration.
• Must complete a pre-employment physical and negative Tuberculosis screen, then update annually.
  
  

Physical Requirements/Work Environment

This job operates in a residential home environment. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs, gait belts, Hoyer lifts, and using the buddy system to lift over 50 pounds.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit: https://www.guidinghands.org/careers/