Front Desk Agent

Job Title: Part-Time Front Desk Agent Company: Home2 Suites by Hilton Wilkes-Barre

Are you looking for an exciting opportunity to join the hospitality industry? Home2 Suites by Hilton Wilkes-Barre is seeking a dedicated and customer-oriented individual to join our team as a Part-Time Front Desk Agent. If you enjoy providing exceptional service and have the flexibility to work varying shifts, including nights and occasional overnights, then this position is perfect for you!

Responsibilities:

• Greet guests in a friendly and professional manner, ensuring a warm welcome upon arrival.
• Check guests in and out efficiently, handling reservations and room assignments accurately.
• Respond to guest inquiries, requests, and concerns promptly and courteously.
• Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
• Assist with handling guest payments and maintaining accurate financial records.
• Maintain a neat and organized front desk area, ensuring a clean and inviting environment for guests.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Address and resolve guest complaints or issues, escalating matters to management when necessary.
• Maintain knowledge of hotel policies, procedures, and emergency protocols to ensure guest safety and security.
• Adhere to Hilton brand standards and uphold the highest levels of professionalism and integrity.

Qualifications:

• High school diploma or equivalent. Additional education in hospitality or a related field is a plus.
• Previous experience in a customer service role, preferably in the hotel industry.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving abilities and a proactive approach to guest needs.
• Proficient computer skills and familiarity with hotel management systems.
• Shift flexibility and availability to work nights and occasional overnights.
• Friendly, positive attitude with a genuine passion for providing outstanding service.

We offer competitive compensation and a supportive work environment where your contributions are valued. As part of the Hilton family, you will have access to training and development opportunities to enhance your skills and career growth.

To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for the position. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Home2 Suites by Hilton Wilkes-Barre is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applicants of all backgrounds and experiences to apply.

Join our team and be a part of creating memorable experiences for our valued guests!

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person