Hostess

GENERAL PURPOSE

Greet and seat all guests and ensure a quality dining experience.

 ESSENTIAL DUTIES/RESPONSIBILITIES

• Ensure all tables are properly set before seating guests.
• Maintain seating chart for rotation of stations.
• Greet and seat guests properly and issue menus.
• Answer phone properly and follow all reservation procedures.
• Follow accurate cash handling and room charge procedures.
• Organize and maintain a clean service podium.
• No travel required.
• Full-time required to work 30 plus hours weekly. 
• Part-time required to work less than 30 hours weekly.
• Scheduled hours and days may vary based on need.

 OTHER DUTIES/RESPONSIBILITIES

• Maintain an inventory of needed supplies.
• Ensure all menus are clean before shift.
• Be familiar with hotel facilities and their location and hours.

 SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge

• Communication and hospitality skills. 
• Ability to read, speak, and write English.
• Ability to answer phones. 
• Ability to work with money.

 Skills

• Must have excellent hearing in order to answer telephone and take reservations.
• Must have excellent vision to be able to seat guests.
• Must have excellent speech communication skills to be able to answer telephone, greet guests, take reservations and solve problems.
• Must have excellent literacy to be able to take reservations.
• Abilities
• 10% limited lifting - 30 lbs. clearing tables and buffets, pulling tables.
• 70% bending to pick up - general cleanliness.
• Continually walking at a fast pace.
• Continually standing 100% of the time.
• Climbing stairs up to approximately 3 steps 50% of 8 hour shift.
• No driving required.

Education/Formal Training

No formal education required.

Experience

One year cash handling work experience.

Material/Equipment Used

Chemicals/agents: Serno, Windex - everyday

Environment

Inside 100% of 8 hour shift.

Other

Strong work ethic combined with a love for hospitality

Must be able to thrive in a high energy/fast paced environment

Must be pleasant and articulate over the telephone.

Must have an open, warm, welcoming personality.

Smiling a plus!