What are the responsibilities and job description for the Room Attendant position at Home2Suites?
Wurzak Hotel Group is looking for an experienced Housekeeper to support Housekeeping Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center. This position will be responsible for ensuring the quality service, guest satisfaction and safety. Clean guest rooms in safe and efficient compliance with policies and procedures and brand standards. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
- Clean and inspect guest rooms, public areas and back of the house.
- Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
- Ensure proper use of cleaning equipment and supplies.
- Ensure maintenance problems are promptly reported to Engineering through proper channels.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and respond to inquiries regarding lost items.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Perform special projects and other responsibilities as assigned.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Ensure maintenance problems are promptly reported through proper channels.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Check with manager/supervisor before leaving work area for any reason.
- On time and at work when scheduled, and in proper uniform.
- Comply with all company policies and procedures.
- Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
- Any other tasks/duties as requested by management.
Education and Experience:
- High school education or equivalent experience.
- MUST HAVE ONE or more years of hotel cleaning experience.
- Familiarity with hospitality industry practices preferred.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Who we are:
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
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