Program Summary:
The goal of HomeFirsts Housing Retention Department is to end and prevent homelessness for at-risk
households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services
including rental subsidies, case management, landlord mediation, community-based activities, and other
supports to program participants.
The Housing Retention Manager is accountable for performance toward housing outcome metrics addressing
the length of time participants experience homelessness while in program, recidivism, and cumulative
program exits into permanent housing among others. This role is further responsible for modeling the values
and principles of HomeFirst within the agency and broader community.
There are 6-8 employees assigned to the Housing Retention Manager.
Responsibilities:
General
Minimum Qualifications:
The Housing Retention Manager is committed to the principles of Housing First and Harm Reduction, and
demonstrates that commitment through their proactive and creative approach to program interventions. They
recognize the time sensitivity required to support households in crisis to maintain or secure housing stability,
and exercise empathy toward the people we serve.
The needs of the program, community partners, and population may compete, and the Housing Retention
Manager is skilled in mediating conflicting demands and de-escalating challenges. They are a professional
representative of the agency, and can communicate persuasively when needed to enhance partnership
opportunities or resolve crises.
HomeFirst is a diverse company in a diverse field, and the Housing Retention Manager desires to work with
people from a variety of social and economic backgrounds. To that end, the Housing Retention Manager
cultivates a connected and mutually supportive team.
Skills, Abilities, and Knowledge:
Other:
About HomeFirst Services:
Established in 1980, with 40 years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.
Services include:
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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