Director of Operations

Director of Operations

Where you will work: Homepride Group at EXP

Team Leader: Steve Pugh

Director of Operations for HomePride Group

The Director of Operations is the Master of Systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader, the Director of Operations increases the ability of the team to process transactions, freeing the Agents to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process.

The Director of Operations is deeply committed to supporting the growth of the Owner in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader within the organization.

Skills, Abilities & Qualifications

● Tech-savvy and familiar with CRM and real estate applications such as MLS, Property Appraiser, Red X

● Ability to work under pressure and solve problems independently

. ● Excellent Communication Skills

● Enter data accurately into a computer

. ● Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to production

. ● Ability to work with others in a team environment. What will you do? These are the standards a well-above-average performer will maintain or exceed:

● Build, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.

● Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.

● Oversees all contracts through closing.

● Creates and maintains an operations manual that documents all systems and standards.

● Coordinates the purchase, installation, and maintenance of all office equipment.

● Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members.

● Be the physical presence in the office and provide support to the RE Agents, as needed.

● Maintain office closing calendar, schedule office closings with TC, as needed.

● Process new contracts from start to finish by completing all assigned tasks, including entering (verifying) data into company CRM.

● Regularly and accurately enter data into company CRM and spreadsheets, provide additional quality assurance for data entered by Buyer Agents.

● Prepare Open House materials for Buyer Agents, including printing MLS Sheets and Mortgage Flyers, creating Property Handouts and gathering required collateral.

● Complete and assign tasks associated with receiving a client review.

● Assist Buyers Agent with cleaning out dead leads in pipeline.

● Prepare Open House Statistics and other requested reports for Team Managers.

● Prepare Marketing material using desktop publishing software.

● Tracking agent calls/notifications on CRM. Being thorough with CRM tracking and follow-up

● Manage contacts and distribution lists, including database management.

● Oversee and handle team meetings monthly team outing quarterly team awards

● Weekly meeting with agents to track if they are meeting expectations Essential duties and responsibilities

● System development, implementation, documentation, and management

● Information management

● Oversight of contracts through closing

● Customer/Vendor relations

● Leading administrative department members (as appropriate to organizational structure)

● Oversee Team

Job Type: Full-time

Schedule:

• 8 hour shift

Willingness to travel:

• 100% (Preferred)

Work Location: In person