Programs Associate | Housing Operations

JOB DESCRIPTION

PROGRAMS ASSOCIATE | HOUSING OPERATIONS

Salary Range: $25.00 - $28.00 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid training, annual education benefit with paid time for professional development. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Programs Associate is part of the Housing Operations team that delivers HomeRise’s housing, resident services, and programs to formerly homeless individuals and families in San Francisco. This position’s primary responsibilities are project and administrative support to the Director of Housing Operations. This position requires excellent time management, great attention to detail and confidentiality. Position will contribute to the effectiveness of operations directly impacting the lives of more than 1,700 formerly homeless individuals every year, creating pathways to self-sufficiency and improved quality of life. This position reports directly to the Director of Housing Operations with accountability to the Vice President of Programs for select projects and duties.

ESSENTIAL FUNCTIONS

• 
  Provide thorough, accurate, and reliable administrative support to the Director of Housing Operations (DHO), assisting to coordinate Housing Operations functions and special projects.
• Draft correspondence, internal and external reports, presentation materials, meeting notes, and research reports on areas of Operations development with direction from DHO. Assist with drafting and formatting of manuals, forms, and other documents related to Housing Operations functions.
• Develop and maintain a robust training program for Housing Operations Staff that includes working with a variety of stakeholders to determine foundational and developmental needs, source educational partners/trainers, negotiate contracts, maintain collaborative relationships, payment and budget management, while prioritizing regular analysis and evaluation.
• Work with a variety of stakeholders to develop, test, create and communicate new policies and procedures for the Housing Operations Department as well as cross-departmentally.
• Create regular opportunities to connect with staff across all HOD sites to ensure effective communication, create clarification, and identify needs, with direct and accountable follow-up
• Manage and maintain systems for centralized ordering of supplies and materials for departmental activities.
• Perform data entry and create spreadsheets and reports to assist DHO with budget creation and oversight, data reports to other internal departments, and preparation of information for external partners and funders.
• Assist with preparation of content materials and documents required to ensure Gross Potential Rent, Vacancies, Desk Audits and other Compliance reports are submitted on time and in compliance with rules, regulations and requirements.
• Assist with scheduling, event planning, logistics, and execution of meetings, events, and trainings for Housing Operations Department, including meetings with external partners, regular monthly department meetings and other internal meetings, major project activities, and Housing Operations org charts and staff trainings.
• Provide the Vice President of Programs with thorough, accurate, and reliable administrative support on special projects and general administrative matters.
• Draft correspondence, internal and external reports, presentation materials, meeting notes, and research reports on areas of program development with direction from the DHO. Assist with drafting and formatting manuals, forms and other documents related to Resident Services functions.
• Provide administrative support for meetings and trainings related to special projects (note taking, meeting set-up, materials preparation, etc.).
• Perform other duties as assigned.

QUALIFICATIONS

• 
  Passion for the HomeRise mission and a strong desire to impact this dynamic nonprofit
• Strong commitment to social and racial justice
• Good understanding of diverse cultural backgrounds (and be open to coaching around all diversities)
• High School Diploma or GED equivalent required.
• Qualified individuals must have a minimum of one year of administrative experience, preferably in the non-profit sector. Proven track record working independently and as part of a larger team. Experience working with senior nonprofit leaders and familiarity with supportive housing preferred.
• Excellent computer skills in PC environment (Outlook, Word, Excel, databases, data entry, and communication systems), and enthusiasm for learning new technology skills required.
• Capacity to juggle multiple tasks and projects, manage shifting and competing priorities, and remain organized.
• High level of organization, attention to detail, and follow-through, able to complete tasks and meet deadlines as assigned.
• Understanding of confidentiality and experience working with sensitive documents and information.
• Able to work independently and follow directions with minimal supervision, while asking for clarity when needed.
• Able to remain calm, professional, and focused under pressure to perform and meet deadlines.
• Able to navigate interpersonal communication and compose clear and professional written business correspondence.
• Able to learn quickly, apply new skills and knowledge to work product, and use good judgment in solving problems.

POSITION DETAIL

• 
  Location: San Francisco, CA
• Full-Time / Non-Exempt
• Schedule: Monday through Friday 9 AM - 5 PM
• Reports to: Director of Housing Operations

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.