Resident Services Counselor | IRQ

UNION | JOB DESCRIPTION
RESIDENT SERVICES COUNSELOR | IROQUOIS
PAY RATE: $20.08 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

HomeRise seeks a creative, engaging, and caring professional to oversee programming for a mix of families and single adults formerly experiencing homelessness in San Francisco. Supervised by the Resident Services Manager and working in conjunction with the site-based Resident Services Team Lead, the Resident Services Counselor (RSC) is responsible for implementing and maintaining the day-to-day operations of the site-based Resident Services office. Responsible for service connection, groups and activities focused on community building, education, or skill development, crisis intervention, and housing retention. All services are provided within the context of harm reduction and within a Housing First model.  

ESSENTIAL FUNCTIONS

• Create a warm and welcoming environment in the resident services office.
• Provide housing retention services. 
• Provide service connection services.
• Support implementation of resident service plans.
• Coordinate/implement three weekly activities/groups focused on community building, skill building, and resident empowerment.
• Provide services to residents using harm reduction principles. 
• Provide crisis intervention, conflict resolution and de-escalation services to residents.
• Complete documentation per agency policy.
• Participate in meetings and organizational initiatives.
• Other duties as assigned. 

QUALIFICATIONS

• High School diploma or GED required.
• Two years of experience in the provision of social services, preferably in a supportive housing environment or equivalent experience working with individuals and those experiencing; homelessness, substance use, mental health issues, and/or chronic medical issues.
• Demonstrated ability to work independently.
• Ability to provide effective services to diverse populations.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Experience in crisis intervention, conflict resolution, and de-escalation.
• Experience in organizing groups, group facilitation and group development.
• Familiarity with community resources and service programs.
• Strong interest in doing social justice advocacy.
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus. 
• Valid phone number required. 

POSITION DETAILS

• Location: 835 O'Farrell Street, San Francisco, CA 
• Full-Time / Non-Exempt status
• Pay Rate: $20.08 per hour (bilingual premium $0.50/hr.)
• Schedule: Sunday through Thursday Hours | Sun 9 AM - 5 PM | Mon 10 AM - 6 PM | Tue 11 AM - 7 PM  | Wed 12 PM - 8 PM  | Thu 9 AM - 5 PM 
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Reports to: Resident Services Manager

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy. 

EQUAL OPPORTUNITY EMPLOYER 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to formerly homeless people, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.