Lead Product Implementation & Support Consultant (Flex Home/Office)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities
*Implements and supports assigned products and associated system releases, including defect prioritization and execution of key business initiatives. Works with technology partners on system solutions and requirements, including proposal options and costs.
*Supports the creation of specific underwriting strategies and policies based on external industry and economic trends, and internal capabilities and business performance - as well as successfully executes against a variety of product initiatives across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, product launch, metrics analysis, and post-launch iteration.
*Supports the establishment of underwriting referral rules and processes within execution of new capabilities.
* Serves as the "translator" for both the customer and product, as well as internal stakeholders, including but not limited to business lines and cross-functional teams.
*Accountable for the maintenance of business rules & requirements and documentation.
*Provides input into product & pricing planning and development of processes regarding system impacts.
*Supports the communications, education and launch efforts for assigned products.
*Collaborates with Product Managers on the development and refinement of detailed operational data, metrics, and reporting requirements. Provides product intent (contract and underwriting) for technology solutions.
* Prioritizes initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
* Mentors and assists in the development of members of the team.

Specialized Knowledge & Skills Requirements
*Demonstrated experience providing customer-driven solutions, support or service.
*Extensive knowledge and understanding of Property Insurance product design and underwriting concepts.
* Extensive knowledge and understanding of software development processes with an appreciation for maintaining a high-quality bar with low operational overhead.
*Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
* Demonstrated experience in data-driven products and iterative development lifecycles to solve business problems.

Jira and Confluence experience preferred.

Licenses
* Not applicable.

Travel Requirements
* Up to 10%.

Physical Requirements
* Work that primarily involves sitting/standing.

Working Conditions
* Not applicable.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783 or Boston, MA 02110.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.