IT SUPPORT JOB - WITH AN OWNERSHIP PATH!
Our company is celebrating more than 20 years in business - growing steadily in South Florida. We have a loyal clientele of small to medium size offices mostly in the dental, medical, and legal industries. Our techs work in territories to offer the most personalized support services. We believe that when our customers grow, we grow!
We are looking for an individual to fill an opening as a:
IT Field Technician & Help-Desk Support
Job Description of a typical day:
The businesses we support are located in South Florida between Kendall and Pompano Beach. Most of your work will be done remotely, but many will require onsite visits depending on circumstances. Approximately 60/40 remote/onsite but it can vary week to week. Interested candidates should have experience and capabilities as a Computer Technician, assisting customers troubleshooting things like printers, scanners, software issues, working with 3rd party tech support, and performing the following daily tasks:
Tasks On the Phone:
You will discuss issues with the caller and guide them with some questions to narrow the scope of the issue and create a descriptive ticket in our ticketing system.
You should have experience using remote access tools Like Team Viewer, LogMeIn, Splashtop, etc., to access the customer's computer and troubleshoot various issues with drivers, peripherals like scanners and printers and other wireless and USB peripherals, installing and removing updates, patches, resolving connection issues, and supporting various Windows business applications.
You should have the skills to engage others as needed to resolve the ticket.
Familiarity with dental and medical software and peripherals is a plus and will help you get up to speed quicker. We primarily work with software like Dentrix, Dexis, Softdent and Eaglesoft. We work with peripherals such as xray sensors, desk scanners, webcams, printers, etc.
Tasks On Site:
Issues that are unable to be resolved remotely will require an onsite visit. You should have reliable transportation and tools needed to visit the customer's site and resolve issues.
Some tasks may include swapping hardware, desktop and laptop computer repair and upgrades, assembly, disassembly. You must have knowledge and experience on imaging, cloning, testing internal components and replacing peripherals. On the network side you should be comfortable testing and swapping equipment like cables and switches, and/or updating routers and configurations, and related tasks.
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Other Highly Recommended Skills:
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Working Hours:
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Compensation:
Job Types: Full-time, Contract, Permanent
Pay: $28,000.00 - $38,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
Work Location: Multiple locations
Salary.com Estimation for Help Desk/Field Technician in Hialeah, FL
$55,269 - $70,132
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