What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Homewood Suites Lansing/Eastwood?
*Job Overview*
We are seeking a dedicated Night Auditor/Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service.
*Responsibilities*
- Greet guests and provide them with a warm welcome
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Handle guest inquiries and resolve any issues promptly
- Assist with night audit procedures as needed
- Maintain a clean and organized front desk area
- Provide information about hotel services and amenities
*Qualifications*
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Experience in night audit or guest services is advantageous
- Knowledge of front desk operations and guest relations
- Background in hospitality, hotel management, or hospitality management is preferred
- Bilingual proficiency is a bonus
Join our team as a Night Auditor/Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Night shift
Ability to Relocate:
- Lansing, MI 48912: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
