Team Lead

• To ensure customers receive excellence in service and product quality.
• To perform, support and manage all aspects of front of house and administrative operations in the absence of store management. Manages Store Operations as assigned by Manager.
• Assumes all operational control in the absence of Manager.
• Maintains product availability for Customers.
• Executes basic Store opening / closing procedures and daily / weekly reports.
• Performs various administrative functions i.e banking and daily checkout.
• Monitors and manages product quality on Front of House and Back of House using established processes and tools.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures proper use of equipment.
• Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participates in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Maintains Product Knowledge Expert status in all Retail Merchandise.
• Is able to effectively work and train all positions in front of the house.
• Communicates QA issues to Managers immediately.

 Communicates Management Bulletin information to staff, fulfilling the action steps required in the absence of store management.

• Oversees unloading of shipments using established tools including checking quantities against invoice.
• Perform other duties as required by business and departmental requirements.
• Must be available to work flexible schedule to meet the needs of store operations.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We require daily health screening, social distancing, all patrons and employees must wear a mask at all times.

Education:

• High school or equivalent (Required)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Retail sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $13 - $0