Application Engineer II

The primary purpose of this position is to deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts. Remote monitoring services are based on Predictive Analysis, Enabled Services, SPA software. Work closely with peer colleagues globally to monitor the base installed and identify/solve proactively technical problems identified in our preventive services.Analyze reactive incidents at site and be able to identify root cause analysis to avoid similar incidents in the future. Visit to customer locations may be required for Premium support services.

Key Responsibilities

•Ability and experience to provide remote support to customers.

• Ability to deliver remote support & services remotely and effectively.

• Ability to execute GTAC and other standard audit checklists.

• Facilitate issue identification and analysis. Report out to regional stakeholders, work closely with the global team.

• Proactively manage and respond to customer questions, issues.

• Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.

• Support A360 Performance Managers to enable remote solutions at customer sites making sure the PSC value is consistently demonstrated with each deliverable.

• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.

YOU MUST HAVE

• Engineering degree in electronics, Computer Science, Chemical, instrumentation or process technologies

• 2-4 years of experience in the system engineering, operations, or services support functions within the Industrial automation industry

• 1. Instrumentation \ Instrumentation and control Engineer

1. Automation Engineer

2. DCS Engineer

3. PLC Engineer

4. Process Engineer

WE VALUE

• 2 years’ experience with Honeywell process control systems.

• Customer facing experience

• Experience in the industry is preferred

• Excellent interpersonal and verbal & written communication skills

• Strong continuous improvement mindset, strong leadership impact

• Experience with Salesforce.com and SharePoint

• Demonstrated experience with Knowledge Management & Call Center Management

• Some experience with a variety of the business’s product programming languages

• Deliver premium services for all assigned customers.

• Maintain proactive and timely communications, providing frequent and informative customer updates.

• 2 – 4 years of experience with:

• Experion PKS Controller family and related architecture.

• Experion PKS Client/Server products.

• TPS/TPN Systems

• SCADA Integration.

• C200/C300

• Experion Migrations

• FTE

• Working experience with TCP/IP networks (network/device configuration)

• OPC

• ELCN/EUCN/EHPM

Cisco Switches

• Experience on Dell Hardware configuration and troubleshooting

• VMWare

• Domain Controller/Active Directory

• People who consistently take the initiative to get things don

• People who are Self-motivate.

Inclusion and Diversity (I&D) is a foundational principle at Honeywell, both because it’s the right thing to do and because it is a fundamental enabler for our business. We actively recruit, develop and retain talent from diverse backgrounds and cultures who bring different experience, perspectives, abilities and ideas. We foster an inclusive environment in which all employees feel valued, respected and accepted.

Inclusion and Diversity is more than a commitment to us, it is the way we work.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.