What are the responsibilities and job description for the Advanced Networks Application Engineer position at honeywell2-pilot?
The future is what you make it.
When you join Honeywell, you become a member of our global team
of thinkers, innovators, dreamers, and doers who make the things that make the
future.
Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.
Position Overview:
The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visit customer locations may be required for critical site investigations.
Key Responsibilities
Ability to deliver remote support & services effectively.
Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
Comply with all GSM processes for documentation and customer communication.
Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
Support Honeywell affiliates by participating in meetings with customers.
Keep technically current with the Modsys systems portfolio.
Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
Ability to support through the follow the sun.
Ability to work after hours to resolve remotely emergency situations at customer sites.
Maintain proactive and timely communications, providing frequent and informative customer updates.
Provide troubleshooting, research, and replication of customer-reported problems and provide feedback to engineering.
Support product improvements, service training, and site installations by being the voice of the customer. Take customer feedback and personal experiences to feed into engineering product development.
Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Deliver premium services for all assigned customers.
Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
