IT Operations Coordinator

Under general supervision of the IT Project Manager and in accordance with established policies, procedures, and IT Department practices, the IT Operations Coordinator performs a variety of key administrative, process/project management, and record keeping functions of the department.

RESPONSIBILITIES

New Hire, Termination, and Status Change

• Creates, manages, monitors, resolves and closes all New Hire, Termination, and Status Change tickets in ServiceDesk
• New Hire and Status Change Tickets
• Verify/research any missing information
• Tracks and updates software application installations in Service Desk
• Updates several applications as appropriate, including:
• RightFax
• Loopup
• Updates email addresses for the Impersonation Protection Policy
• Termination Tickets and Processing
• Disable/Delete Zoom User account
• Run Outlook folder report for the departing employee
• Run H: Drive report for departing employee

License Tracking and Allocation Process in Service Desk

• Tracks and creates licenses agreements in ServiceDesk
• Notifies managers of any shortages or machine number discrepancies
• Conducts licensing audits
• Allocates and Deallocates licenses as appropriate

Application and User Support

• SimplyAgree: Sends out SimplyAgree access emails and training documents to new users
• Shared Folder requests and permission updates for several departments including Information Governance and Litigation

Invoice Processing and Tracking

• Enters ledger information in Vendor Excel Spreadsheet
• Creates invoice PDF, codes to proper GL code, and includes internal approval/signoff information as well as vendor specifics
• IT Invoice/PO processing
• Responsible for resolving vendor invoice questions and disputes
• Monitors expected invoice dates and pulls from vendor portals as needed
• Assist in Litigation Support invoice processing

Asset Monitoring

• Assists IT Managers in refining hardware asset tracking process in ServiceDesk
• Monitors hardware moves
• Researches hardware statuses to accurately reflect machine state in ServiceDesk
• Monitors AT&T WiFi Devices

IT Special Projects

• Works on special projects as assigned
• Develops best practices to address IT administrative process and project needs
• Works independently to ensure process is accurate, effective, and completed in a timely fashion
• Assists IT managers with special requests and process improvementLitigation Support Assistance
• Submitting archive requests to and downloading from Casepoint
• Processing machine translation requests

JOB QUALIFICATIONS

• High school diploma; at least seven years of relevant work experience.
• Must possess advanced MSOffice, technical process and fundamental database knowledge.
• Must demonstrate excellent organizational skills and be detail oriented.
• Must effectively communicate with others by obtaining and sharing information responsibly in a clear, concise, professional and timely manner.
• Must exhibit personal accountability, sound independent judgement, creative problem solving, and a disciplined and conscientious approach to completing assignments.
• Must conduct oneself in a highly professional and reliable manner; must exhibit confidence, integrity and composure in all professional interactions; must maintain confidentiality.
• Must engage cooperatively with others to achieve shared goals and objectives.
• Must exhibit an excellent presence and demonstrate integrity and professionalism in implementing the Firm’s client service standards.

Honigman is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.

Job Type: Full-time

Pay: $50,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Detroit, MI 48226: Relocate before starting work (Required)

Work Location: Hybrid remote in Detroit, MI 48226