Event/Conference Consultant

Job Title: Event Consultant

Location: Springfield, MA

Duration: Long Term

What great looks like in this role

Our ideal Event Technology Consultant/Specialist candidate is techy savvy and client focused with familiarity of corporate event planning standards. You ll use your skills to improve the event technology journey for clients through creative platform solutions. You re also deadline oriented to ensure we meet event deadlines.

Objectives of this role

Understand and Implement Cvent Event Software.
Understand meeting objectives and event technology platform capabilities to guide clients on website development including but not limited to complex multi-participant type meetings; meetings with multiple session/activity options, and VIP meetings.
Maintain platform data and produce quality reports to fulfill the budget owners needs.
Daily and monthly responsibilities

Build and maintain registration sites, email communications, mobile apps, reporting portal, virtual event platform, and surveys within the Cvent platform in alignment with MassMutual s brand standards.
This position will consult with clients both internal and external on how event technology solutions can best achieve program goals and provide guidance on event technology design and best practices.
Consultation with Meeting Planner and Meeting Owner to educate teams on all event technology needs of the meeting or event.
Quick turnaround on tasks to meet or exceed all client deadline expectations

Keep project plans updated in Airtable.
Work with event technology contractors to assign and manage workload
Manage and maintain relationships with event technology partners as assigned
Manage reporting and data within the system to ensure we have accurate records.
Staying up to date with new technology releases and implement new product updates.
Maintain technology integration of credit card processing and reporting
Support API integrations within event technology platform
Create and manage technology timelines for meetings and events
Understand and implement general event technology tasks - create, edit, delete, manage user profiles, analytics

Skills: Skills and qualifications

3-5 Years of experience with Cvent platform
Basic knowledge and HTML, CSS, and graphic design
Proficient in MS Office - Word, Excel, Outlook, and PowerPoint
Experience with database management programs
Proven ability to manage multiple tasks and balance client needs
Possess strong technical and data management skills
Possess an understanding of Android and iOS user interfaces and ecosystems to aid in the downloading, installation, content display and use of mobile applications

Preferred qualifications

Strong communication skills with clients and internal team members that is clear, concise, and professional
Build strong relationships and comfortable working with different personalities
Creative and pro-active problem-solver
Experience with a project management platform such as Airtable
Cvent certifications a plus
Education:
College degree or equivalent experience