Information Technology Specialist L1

Job Title: Information Technology Specialist L1 -4720

Job Location: Kirtland AFB, NM 87117

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the level one Information Technology Specialist position and to join our team of qualified, diverse individuals.

As an IT Specialist L1, you will collaborate closely with seasoned senior technicians while taking charge of general maintenance, troubleshooting, and repair tasks for computer systems and peripherals. Your role encompasses managing service tickets, adhering meticulously to manufacturer specifications for equipment installation, and adeptly resolving access card issues. You'll also play a pivotal role in sanitizing and disposing of IT equipment, alongside monitoring network devices and providing comprehensive hardware and software support. Additionally, you will be integrating printers/scanners, setting up telephony equipment, and operating AV display systems, contributing to a seamless and efficient IT environment.

Skills / Experience Required

• 3 years of relevant DoD work experience


• Support of all components of PCs, Hardware, wireless networking, hardware and software installation, testing and operations


• Maintain workstations, network access, and system documentation


• Perform Video Teleconference (VTC) System administration, scheduling, and configuration, as needed


• Provide network direct client support


• Create, modifydelete accounts


• Provide direct multi-level Help Desk support and troubleshooting of all hardware and software


• Perform hardware/software system configuration, upgrades, and modifications


• Ce and support desktop and laptops


• Analyze and troubleshoot system anomalies


• Prepare systems for operational use and support operational tests


• Strong communication and interpersonal skills and ability to thrive in a fast-paced environment

Education / Certifications

• Bachelor' degree: Arts (BA), Science (BS)


• Equivalent work experience may be considered in lieu of education


• CompTIA Network or equivalent to meet DODM 8140.03 Tech Support Specialist Level 1 requirements


• Security or equivalent to meet DODM 8140.03 or must obtain within 6 months of hire

Benefits

• Medical, dental, vision, disability, and life insurance


• Flexible Spending Accounts


• 401(k)


• PTO


• Tuition reimbursement


• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.