Information Technology Specialist L3

Job Title: Information Technology Specialist L3 -4448

Job Location: Kirtland AFB, NM, 87117

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the level three Information Technology System Administrator position and to join our team of qualified, diverse individuals.

The IT System Administrator is responsible for maintaining and optimizing our organization's IT infrastructure. This includes diagnosing and resolving system issues, performing general maintenance tasks, and ensuring compliance with security protocols. You'll configure and monitor network devices, manage server systems, and oversee Microsoft products and services. Additionally, you'll provide technical support for equipment setup, telephone systems, and video conferencing. Your role will involve managing virtual technologies and providing guidance to junior IT personnel.

Skills / Experience Required

• 10 years relevant experience within the Department of Defense (DoD) to deliver comprehensive technical support


• Maintain network infrastructure, standalone servers, workstations, and Security Monitoring Systems, ensuring seamless operation and adherence to system documentation standards


• Utilize advanced analytical skills to identify and resolve system anomalies, optimizing performance and reliability


• Oversee cloud services administration, ensuring the smooth operation of cloud-based resources and services


• Prepare systems for operational use and provide support during operational tests, ensuring readiness and functionality


• Conduct thorough assessments to identify vulnerabilities in Automated Information Systems (AIS) and implement robust countermeasures to safeguard against potential threats


• Ensure compliance with security policies and practices in the operation, maintenance, and disposal of AIS and network nodes


• Administer Video Teleconference (VTC) systems, including scheduling, configuration, and troubleshooting, as needed


• Deliver direct client support for network-related issues, ensuring prompt resolution and optimal user experience


• Manage account creations, modifications, and deletions, maintaining accurate user profiles and access permissions


• Provide multi-level Help Desk support, offering expert troubleshooting and assistance for hardware and software issues


• Perform hardware and software configuration, upgrades, and modifications, keeping systems up-to-date and functional


• Offer comprehensive desktop and laptop configuration and support services, addressing user needs and ensuring optimal device performance


• Continuously maintain network infrastructure, servers, workstations, and system documentation to uphold operational efficiency and compliance standards


• Manage and configure physical and virtual servers (Windows and Linux), Microsoft products and services (Active Directory, SQL Server, Azure)


• Ensuring compliance with Security Technical Information Guidelines (STIG) and maintaining backup systems

Education / Certifications

• MA/MS/ME, although relevant work experience or training may be considered in lieu of a master's degree


• Security or equivalent to meet DOD 8570.01-M Information Assurance Technology Level II


• Key Skills/Experience Required for Interview Selection ONLY


• 10 years relevant DoD work experience


• 4 years experience in a special access program and/or secret compartmental information environment with the last five years


• Master of Arts/Master of Science/Master of Engineering (MA/MS/ME) degree. Work experience may be considered in lieu of a degree.


• Security or equivalent to meet DOD 8570.01-M

Benefits

• Medical, dental, vision, disability, and life insurance


• Flexible Spending Accounts


• 401(k)


• PTO


• Tuition reimbursement


• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.