ITSM Senior Process Analyst

Vintun LLC is a small, disadvantaged business established under the Native Hawaiian Owned 8(a) program. As a professional services firm that provides consulting and advisory services to clients, Vintun works to improve operational efficiency and to accomplish organizational objectives as well as serves as a leading provider for information services and business management services to the Federal Government. We seek to create impactful solutions that yield lasting results. Vintun is headquartered in Alexandria, VA with client support offices in northern Virginia and Hawaii. Vintun offers a highly competitive benefits package that reflects our objective of employing top industry performers.

Vintun LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.

Job Tasks

• Serve as a subject matter expert in one or more ITIL domains, leading process improvement and oversight efforts.


• Ensure timely, active communications between Government stakeholders and internal stakeholders.


• Actively contribute to one or more working groups of ITSM practitioners in support of Government goals and requirements.


• Provide support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management.


• Ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows.


• Utilize Microsoft Office products including Word, PowerPoint, Excel, and Visio to create documentation, workflows and presentations.


• Work with a team of ITIL/ITSM SMEs to create and document Process Improvement initiatives


• Maintain documentation control using SharePoint


• Participate in weekly and/or daily meetings


• Travel, at own expense, to Stafford or Quantico, VA area to attend periodic customer meetings as requested
  
  
  
  Requirements/Qualifications


• Have a minimum of 5 combined years of professional work experience in meeting support, creating documentation or ITSM Support


• Must possess ITIL4 Managing Professional Certification and ITIL4 Foundations Certification (Note: Applicants who bridged from ITIL v3 Expert to ITIL4 MP must still have ITIL4 Foundations Certification.)


• Excellent Writing skills


• Above average skills with MS Office programs including Word, PowerPoint, Excel, and Visio.


• Well organized, self-motivated individual able to manage work to meet deadlines


• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university.


• 5 Years of related experience may be substituted for the BS or BA degree requirement


• Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
  
  Preferred Skills


• Active or interim DoD Secret clearance


• IT or ITSM experience


• Experience using BMC Remedy tool


• United States Marine Corps experience is a plus
  
  Physical Requirements
  Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25lbs.
  
  Please note: Vintun LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
  Vintun LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
  
  Vintun LLC is a professional services firm that provides consulting and advisory services to clients to improve operational efficiency and to accomplish organizational objectives. Vintun is headquartered in Alexandria, VA with client support offices in San Diego and Hawaii. Vintun offers a highly competitive benefits package that reflects our objective of employing top industry performers.