WIN Energy REMC - IT Help Desk Technician

Job Overview:

As an IT Help Desk Technician, you will focus on resolving easy to medium break/fix issues. Assist in maintaining IT assets and related required support functions enabling the Cooperative to effectively perform company operations and meet its business objectives. Assist with the Cooperative’s information technology infrastructure and services including communications and networks; data interfaces between applications; information system security; hardware and software; desktop support; access control, IP security camera system, mobile devices, and assisting with key technology initiatives. You will work under the guidance of the Director of Technology. 

A Few Key Responsibilities:

• Responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).
• Escalate end user issues when needed.
• Assist with all departments on the use of company and personal mobile device troubleshooting including iOS and Android.
• Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Assist staff in understanding and using technology.

Qualifications:

• Education – Associate degree in technical field required.
• Experience – One (1) to Three (3) years of applied or educational experience. Experience with Microsoft OS, TCP/IP Stack, DHSP, Services, computer hardware maintenance and installation, and antivirus software.
• Licenses – Must have a valid Operator Driver’s License.

What We Offer:

• Competitive compensation package.
• Comprehensive benefits including employer-paid premium for health, dental, and vision insurance.
• Employer contribution to 401k and 100% employer funded pension plan.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

How to Apply: If you're passionate about providing exceptional IT support and want to contribute to our mission of delivering top-notch assistance to our users, please submit your resume outlining your qualifications. Join us in making a difference while advancing your career in the dynamic field of IT help desk support and technology.

WIN Energy REMC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status