Health Outreach & Enrollment Specialist (bilingual)

The Health Outreach & Enrollment Specialist will provide eligibility and enrollment assistance for the Medicaid, CHIP, and Federal Marketplace health insurance programs to uninsured patients of the health center and community residents. They will conduct in-reach, outreach, and education activities to existing health center patients and non-health center patients about affordable insurance options and help them enroll. They will participate in community events such as back to school health fairs, etc. A good knowledge of social media is needed to update current events for the health center on multiple social media platforms.

Duties and Responsibilities

• Provide application and renewal assistance and facilitate enrollment in a health insurance program by providing fair, impartial, and accurate information.
• Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the Medicaid and CHIP programs and have some basic knowledge of the Qualified Health Plans (QHP).
• Conduct monthly in-reach, outreach and education activities to existing health center patients and community residents to promote awareness about coverage options under Medicaid, CHIP, and the Marketplace.
• Assist with the development of marketing and promotional materials for outreach, application assistance and education activities.
• Provide culturally and linguistically appropriate services and ensure physical and other accessibility for people with disabilities.
• Provide information and assistance in the applicants preferred language and or provide limited-English proficiency applicants with oral and written notices of their rights to receive language assistance services and how to obtain such services.
• Provide referrals for people with questions, complaints, or grievances to any applicable office of health insurance consumer assistance or health insurance ombudsman, or any other appropriate state agency or agencies.
• Ensure the protection and security of personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
• Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Participate in monthly conference calls and/or supplemental in-person trainings and workshops and provide updates to discuss issues, best practices, and modifications or challenges with the online application systems for Medicaid, CHIP, and/or the Federal Marketplace.
• Performs other duties as requested by Director of Outreach and Compliance, COO, or CEO.
• This job description shall include, but is not necessarily limited to, the above duties. Candidate may temporarily perform other duties as assigned to maintain operations and services.

Knowledge, Skills and Abilities

Required

• Computer skills with Microsoft Windows and Office Professional (Word, Excel, and PowerPoint) and the internet
• Strong interpersonal skills
• Strong oral and written communication skills
• Able to organize work and follow instructions
• Able to maintain confidential documents and information
• Ability to work effectively and professionally in a fast-paced environment

Credentials and Experience

Preferred

• Bilingual (English and Spanish)
• Outreach experience
• Working knowledge of Texas Medicaid Programs
• Degree in Social Work, Public Health, or similar field from an accredited college or university.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We are under the CMS COVID-19 Vaccination Mandate.

Application Question(s):

• Are you able to provide proof of COVID vaccination card?

Education:

• High school or equivalent (Required)

Experience:

• Medicaid enrollment: 1 year (Required)
• Outreach / Marketing: 1 year (Preferred)
• Medicare: 1 year (Required)

Language:

• Spanish/English (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location