Service Coordinator

JOB TITLE: Service Coordinator

SUPERVISOR’S TITLE: Operations Manager

General Summary: Ensure proper care and treatment of shelter residents. Responsible for processing incoming donations of food and other goods. Assists homeless and near-homeless individuals receive general assistance and/or shelter information. Enter Data into Homeless Management Information Software (HMIS) Program.

Qualifications:

• Pass a complete series of background checks.
• Possess a High School Diploma or GED, although an Associate’s Degree in a Human Services or related field is preferred.
• Current CPR and First Aid Certification, or the ability to obtain these within thirty (30) days of being hired.
• Be capable of accurately following written and verbal instructions.
• Possess the ability to communicate effectively; orally, typed, and written.
• Ability to be reliable and punctual.
• Ability to work with persons in need in a compassionate and dignified manner.
• Ability to maintain resident, staff, and volunteer confidentiality.
• Ability to de-escalate situations that may arise between residents
• Must be able to work independently with a minimum amount of supervision.
• Must be able to lift a minimum of 50 lbs. occasionally as the need arises.
• Must have strong computer skills (Microsoft Office) preferably with data entry experience, and be willing to learn industry software.
• Be able to work with limited supervision

Essential Duties and Responsibilities:

Donation Management

Receives, organizes, and distributes donations. Coordinates with donors, Administrative Assistant, shelter staff, and those receiving donations.

Front Desk Assistance

Assists with front desk coverage as needed.

Budget

Remains aware assistance budget and can determine appropriate distribution of funds in relation to the programming.

General Assistance & Housing Programming

Distributes emergency services to clients including vouchering for emergency shelter, meals, transportation, acquiring identification documentation, medical and prescription assistance. Distributes donations of to homeless and near-homeless clients. Reviews applications and interviews clients in need of Housing Assistance and works with Operations Manager in administering assistance.

Documentation

Documents Emergency Services data into HMIS system. Tracks statistics on client entrance, exit, and program information. Follows expectations, timelines, and requirements of HMIS data entry.

General Skills:

Reports for work on time, provides advance notice of need of absence

Work is completed accurately (few or no errors), efficiently, and within deadlines with minimal supervision

Consistently performs at a high level; manages tie and workload effectively to meet responsibilities

Written and oral communications are clear, organized, and effective; listens and comprehends well

Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness and creativity in problem solving.

Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges and adjusts to unexpected changes.

Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

Salary : $15 - $-1