Service Coordinator

JOB TITLE: Service Coordinator

SUPERVISOR’S TITLE: Operations Manager

General Summary: This position is responsible for creating a welcoming environment and must be able to maintain a professional, kind, calm attitude for all of those engaging with Hope Harbor. This position’s duties are as follows: (1) Ensure proper care and treatment of Emergency Shelter clients. (2) Collects, enters, and keeps Emergency Shelter clients All Doors Lead Home assessments up to date and accurate. (3) Responsible for processing incoming donations of furniture and other household goods. (4) Assists homeless and near-homeless individuals receive general assistance including gas vouchers, transportation vouchers, household goods and furniture, and/or shelter information. (5) Awareness of traffic at front desk area and ready to support the Administrative Assistant when needed. (6) Enter Data into Homeless Management Information Software (HMIS) Program thoroughly and in timely manner. (7) Along with other duties assigned.

Qualifications:

•Pass a complete series of background checks.

•Possess a High School Diploma or GED, although an associate degree in a Human Services or related field is preferred.

•Current CPR and First Aid Certification, or the ability to obtain these within thirty (30) days of being hired.

•Be capable of accurately following written and verbal instructions.

•Possess the ability to communicate effectively; orally, typed, and written.

•Ability to be reliable and punctual.

•Ability to work with persons in need in a compassionate and dignified manner.

•Ability to maintain resident, staff, and volunteer confidentiality.

•Ability to de-escalate situations that may arise between residents.

•Must be able to work independently with a minimum amount of supervision.

•Must be able to lift a minimum of 50 lbs. and be able to walk up and down steps multiple times a day.

•Must have strong computer skills (Microsoft Office), preferably with data entry experience and be willing to learn industry software.

Essential Duties and Responsibilities:

General Assistance & Housing Programming

Distributes emergency services to clients including vouchering for emergency shelter, meals, transportation, acquiring identification documentation, medical and prescription assistance, gas vouchers, transportation vouchers. Distributes donations to homeless and near-homeless clients including furniture, hygiene products, and other household goods upon availability. Reviews applications and interviews clients in need of Housing Assistance and works with Operations Manager on administering assistance.

Donation Management

Schedules the receiving of household goods and furniture donations. This entails arranging

household goods and furniture drop off from donors, documenting what has been donated and filling out donation slips with donor information, assisting those in need of household goods and furniture by having them fill out a Community Assistance application to scheduling and appointment for pick up. Weekly updates to Office Staff of what we have available for furniture to give away.

Front Desk Assistance

Assists with front desk coverage when Administrative Assistant is out of the office and as needed.

Documentation

Documents Emergency Services data into HMIS system. This includes entering Emergency Shelter applications and completing ADLH (All Doors Lead Home) assessments. Tracks statistics on client entrance, exit, and program information. Follows expectations, timelines, and requirements of HMIS data entry.

General Skills:

✓Reports for work on time, provides advance notice of need of absence.

✓Work is completed accurately (few or no errors), efficiently, and within deadlines with minimal supervision.

✓Consistently performs at a high level; manages tie and workload effectively to meet responsibilities.

✓Written and oral communications are clear, organized, and effective; listens and comprehends well.

✓Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness and creativity in problem solving.

✓Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges and adjusts to unexpected changes.

✓Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Grand Island, NE 68801: Relocate before starting work (Required)

Work Location: In person