What are the responsibilities and job description for the Program Coordinator position at Hope The Mission?
Purpose:
Hope The Mission’s Family Interim Housing provides a safe, low-barrier, and supportive 24-hour residence to Families experiencing homelessness. Clients will receive shelter, food, case management & housing navigation services to support them in obtaining permanent housing. Working under the supervision of the Program Manager, the Program Coordinator will support with the management of all operational functions for the site, under the direction and supervision of the Program Manager. The Program Coordinator fulfills the mission of Hope the Mission by successfully providing leadership and supervision for this program. The Program Coordinator will provide oversight to a team of shelter support staff. Driving is required for this position: 25% travel.
Specific Duties-Programmatic
Provide oversight of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards. Includes but is not limited to:
Manage timely progress of program goals, objectives and performance targets, making necessary adjustments in a timely manner in order to improve outcomes.
Ensure program/contract compliance as per guidelines and requirements mandated by LAHSA for interim housing programs, regularly reviewing logs, records, and data.
Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.
Ensure implementation of housing first, harm reduction and trauma informed care methodologies when appropriate.
Provide feedback to leadership on the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when necessary.
Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
In collaboration with the Program Manager, provide direction and training to shelter support staff (including, but not limited to, Client Services Monitors and Case Managers ) and the corresponding job duties assigned to each position.
Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services and adherence to program requirements.
Provide training and support to shelter support staff
Maintain accurate and complete staff timesheets, daily activity logs (if applicable), HMIS-Clarity participant records and other reports as directed.
Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons.
Attend staff meetings, case conferences, training workshops. and community meetings as needed.
Ready to sub another’s role if needed due to absence.
Monitor medication cabinet and review all medication records.
Review shift reports to monitor staff performance and compliance.
Submit and follow-up on all incident reports.
Participate in trainings for the program staff.
Provides case management services to participants
Take inventory of site needs and submit facility maintenance, IT, and supply order requests with approval from the Program manager.
Provide staff coverage as needed.
Specific Duties-Operations
Ensure that the property and its surroundings is well maintained and clean.
Regularly inspect bathroom facilities to verify clean, sanitary conditions.
Report any maintenance issues or need for repairs to supervisor in a timely fashion.
Regularly inspect shelter rooms to ensure they are in working order.
Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance.
Submit all supply orders or facility requests in a timely fashion.
Oversee the maintenance of shelter linen, clothing, and supply rooms.
Ensure monthly safety and fire drills are conducted.
Other Duties
Performs any other duties, projects and responsibilities as assigned by manager.
Work with collaboration with outsourced security guard to ensure safety of participants, staff, volunteers and visitors on the property.
Trains staff on use of security and surveillance systems.
Observe department guidelines to conduct personal business during breaks and lunch hour.
Project a positive professional image and adheres to organizational dress code.
Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor.
Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures.
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and supporting staff.
Accountability and Review
Position reports to: Program Manager
Performance Review: Annual
Minimum Qualifications
Experience: Minimum of two (2) years of experience in program and/or staff supervision; knowledge of homeless populations and services, government assistance programs, housing placement, case management procedures, contract and fiscal management preferred.
Homeless service & Housing Navigation experience strongly preferred
Bachelor’s degree in Social Work, Psychology, or other related fields preferred or 2 years’ experience in the field.
Skills- Commitment to working with homeless individuals in a harm reduction, trauma-informed care setting. Strong interpersonal skills and sensitivity towards individuals experiencing crisis.
Computer literacy- Microsoft Office Suite, HMIS, preferred.
Spanish preferred.
TB test required.
Knowledge and Skills
Passion for ending Homelessness
Employs a “Whatever it Takes” approach in service delivery
Excellent written and oral communication
High level of understanding of Evidence-Based Practices such as Motivational
Interviewing, Harm Reduction, and Housing First
Demonstrates effective staff supervision
Understands supportive service program development
Values relationships with community-based organizations and resources
Demonstrates dedication to homelessness and related issues (i.e., poverty, housing, services)
Adheres to contract compliance and outcomes measurement
Mandatory Requirements:
• Employment eligibility verification
• Reliable transportation
• Tuberculosis and drug test
• Fingerprint live scan background
• Ability to work flexible hours which include evenings and weekends
• Driving is an essential function of this position
• Must have valid CA Driver's license
• Must provide proof of vehicle insurance coverage
• Must be able to qualify for HOTV’s commercial insurance coverage
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
