Associate Counsel - Consumer and Travel Agency

About the job

Hopper is seeking an attorney with a mix of consumer product, regulatory and transactional experience  to join its growing global legal team as Associate Counsel for its Consumer and Travel Agency businesses. Hopper’s Consumer business is responsible for the award-winning Hopper Mobile App, and recently-launched companion booking website at Hopper.com.

Hopper’s Travel Agency business is responsible for global relationships with airlines, hotels, car rental providers, and other travel service providers around the World.

In this role, you will report to the Deputy General Counsel for Consumer and Travel Agency, Melisande Broduer-Perez, and work closely with the growing  legal team, product leads, and other senior business partners to provide advice on complex product and regulatory matters impacting Hopper’s global business, and  drive and execute bespoke and creative commercial contracts with Hopper’s partners and suppliers. 

You will be a self-starter with intellectual curiosity and a willingness to roll up your  sleeves and tackle unfamiliar issues in new markets to remove blockers and facilitate deal close. You will be eager to partner with creative product leaders to create better travel marketplace interfaces, better traveler-flexibility products, and better customer support experiences, for Hopper app and web users globally, aligned with regulatory requirements in all markets.

You will be capable of simplifying complexities, and identifying and implementing innovative solutions, arising in connection with consumer payments within Hopper’s marketplace, including Hopper rewards programs and indirect tax (VAT/DST/sales tax) issues.

• Navigate the intersection of travel, technological innovation, and financial services on a broad range of complex regulatory issues such as payments, lending, insurance, gaming, and strategic bank partnerships.
• Advise product teams on a range of issues in developing innovative product structures, including new and emerging legal and regulatory developments impacting fintech products.
• Help scope and build scalable and effective processes for legal review and launch of new products, including drafting and maintaining product terms and conditions.
• Draft, negotiate, advise, and close the travel partner and supplier contracts that contribute to Hopper’s success.  Achieve optimal across a wide range of legal topics, such as intellectual property, sanctions compliance, payments regulation and data privacy. Research indirect tax and withholding issues in domestic and foreign markets.
• Partner with the business on general commercial matters and negotiate the contracts that contribute to Hopper’s success – from our biggest airline and hotel deals, to the fundamental commercial contracts that the business needs to operate.
• Advise on all issues affecting Hopper’s business globally, including consumer protection, intellectual property, regulatory compliance, data privacy and information security,  and corporate governance.

• J.D. or LLM in the United States; Three (3) years minimum experience in an in-house position, government and/or law firm practice advising a wide range of industries (including consumer products and technology services) on commercial contracting matters;
• Demonstrated ability to operate in unfamiliar areas of law and in new jurisdictions;
• Exceptional verbal and written communication skills;
• Experience in reviewing, navigating and solving complex regulatory and/or cross-border tax issues, and in commercial contract drafting.

• Well-funded and proven startup with large ambitions, competitive salary, and stock options
• Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health, coverage includes medical and dental
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• Yearly carrot cash award
• Automatic contributions when you start with Hopper through Smart Pension (up to 3% employer match)
• Very generous parental leave

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More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships. 

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. 

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. 

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

 Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline. 

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace. 

Come take off with us!