What are the responsibilities and job description for the House Manager (Part-time) position at Horace Bushnell Memorial Hall?
Broad Functions:
Assists in on-site event management for all patron/public areas with attention to excellence in customer service (Internal and external), community building, and patron safety/security.
Duties and Responsibilities:
- Supervises Floor Directors/Customer Relations Representatives/Volunteers during events. Motivates, promotes safe and healthy environment, communicates upwardly for discipline and recognition.
- Communicates with Patron Services Manager, Front of House Manager, and Senior Coordinator Volunteer Services regarding interaction with volunteers (i.e., ongoing training, changes to policies and procedure, kudos).
- Serves as customer service liaison, using Box Office and Customer Relations resources appropriately.
- Supports the Event Services department by providing on-site reception and greeting services.
- Communicates and implements house opening, curtain rising/holding and evacuation situations to all Front of House staff. Coordinates the house opening with the appropriate head carpenter.
- Communicates with building operations management for facility related problems.
- Files appropriate event documentation. Provides ongoing communication to Patron Services Manager & Front of House Manager.
- Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using security staff as necessary.
- Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
- Performs other duties as assigned.
Education and/or Experience:
College degree or 2-3 years of related experience and/or training preferred
Experience in performing arts or entertainment a plus
Bi-lingual English/Spanish a plus
Situational:
Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.
The Bushnell is a Not-For-Profit, Equal Opportunity Employers, proud to serve Connecticut and its citizens.