Receptionist

Candidate is required to have medical office setting experience. Knowledge of electronic medical records preferred.

Job Roles and Responsibilities are as below:

· Courteously greet patients, visitors, and other clients; determine their needs and direct them appropriately taking responsibility for helping the patient, visitor, or client.

· Educate patients on HHS policies that direct effect them to include medication refills, insurance, referrals, return calls, lab/test results, late arrivals, cancellation of appointments, no show for appointment, Sliding Fee Discount program, scheduled appointments, medical records requests, co-pays, delinquent debts, etc.

· Perform delegated independent administrative functions using established procedures, policies, guidelines and standards as observed by management and providers.

· Maintain a clean/organized work area and patient waiting area.

· Answer and refer telephone calls and other inquiries according to policies and procedures to ensure accurate and timely communications are facilitated.

· Ensure efficient patient flow by assessing availability and notifying providers or management of any conflicts as needed.

· Schedule appointments accurately and promptly as required by appointment guidelines; considering the impact of actions on all staff throughout the system.

· Make reminder calls to all scheduled patients 2 days in advance to assure any necessary records (hospital records, test results, specialist records, etc) are retrieved before patient’s appointment.

· Schedule and track referrals to specialists for patients via direction from provider as needed.

· Patient Registration (established and new). Verify and update all required information.

· Insurance/Sliding Fee verification and eligibility.

· Collect patient co-payments/account balances; recording payments within the system and on Payment Log.

· Confirm Registration forms, HIPAA notification, Disclosure Consents, Parental Consents, and any other required forms are updated in patients chart.

· Maintain and ensure patient documents and information are filed and scanned appropriately in patient’s electronic health record.

· Distribute incoming faxes and monitor outgoing faxes

· Allocate incoming and outgoing mail

· Offer and process Sliding Fee Discount Applications

· Copy, scan, and fax information and documents as needed or requested.

· Process medical records requests and charge accordingly

HHS offers competitive salaries with benefits and is an equal opportunity employer.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Multiple locations

Salary : $16