What are the responsibilities and job description for the Guest service agent position at Hornblower Cruises and Events?
Boston Harbor City Cruises is seeking Guest Service Agents for our Boston, MA operation.
Salary Range : $15 / hour
About You :
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity :
We are currently seeking friendly, upbeat individuals to join our Guest Services Team, responsible for providing excellent support to our customers at our ticket and boarding locations.
If you enjoy interacting with people from all over the world, are tech savvy, have an outgoing personality, then this could be the role for you.
Guest Service agents will be scheduled at our various ticketing and boarding locating around the waterfront.
Essential Duties & Responsibilities :
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Assist with our ticket sales and support the passenger onboarding experience at each gate.
- Understanding and familiarity with City Experiences’ Reservation platform.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all third party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening / closing shift procedures.
- Indoor & Outdoor Position : Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
- Additional job duties assigned.
Requirements & Qualifications :
- An outgoing personality, able to interact with guests in a friendly, courteous manner.
- A sincere interest in learning all aspects of customer service and sales.
- Ability to retain product information.
- Computer Literacy : Ability to learn our Reservations platform and ticketing portals for voucher redemption.
- Work cooperatively as part of a cohesive team, following company guidelines and supervisors’ direction.
- Ability to follow a detailed and highly structured set of policies and procedures.
- Variety of shifts available (Opening / Closing) - Based around Cruise Schedules
- Will be required to be available for work on nights, weekends and all major holidays.
About Us :
If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Last updated : 2024-03-02
Salary : $15
