Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000 team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Job Responsibilities:

• Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
• Obtains a working knowledge of applicant needs and program eligibility criteria.
• Understands program requirements and other key objectives.
• Understands program processes from start to finish and communicates those processes clearly to applicants.
• Gathers applicant documentation and uploads to program system of record.
• Records all communications in the program system of record.
• Ability to work an 8 hour schedule within the hours of 7am - 6pm

Required Experience

• 1 years’ experience providing customer service and/or clerical work in a production environment. 
• Associates or Bachelor's Degree preferred.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Must be able to travel to other office locations, if needed
• Ability to perform some evening or weekend work as required
• Ability to learn and apply the requirements, policies, and procedures quickly
• Ability to perform mathematical operations such as calculating percentages and working with large numbers
• Ability to use analytical skills to interpret and evaluate information
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to work successfully with socio-economic and ethnically diverse populations
• Highly organized and detail-oriented
• Ability to thrive in a fast-paced work environment
• Strong customer service skills and knowledge of customer service best practices
• Ability to maintain confidentiality of program information
• Proficiency with Microsoft Word, Excel, Outlook, and Internet

HORNE Values…

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
• “Fearless Unrivaled Flexibility” – It’s about results, not the hours you work.

The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.  

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member.  HORNE emphasizes health and personal development through our multiple wellness programs, and we pride ourselves on offering "unrivaled flexibility".  Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good.  Come join us at team HORNE!