Business Development Manager

Position Summary

Essential Duties and Responsibilities

• Coordinate external activities that position Hospice of Havasu as the leader in services and provider of choice in our community.
• Grow business through new and existing referral sources. Initiate leads with qualified sources including medical facilities, practitioners, and patients or patients families.
• Coordinate the implementation of company programs, including merchandising/promotions, regulatory compliance, image enhancements, safety, operational excellence, maintenance, and patient service programs.
• Accountable for operating expenses, inventory/cash loss results and ensuring controls are in place to achieve business objectives and to avert business losses.
• Creates a high-performance culture in the industry by setting clear expectations and targets, analyzing performance, maintaining self-accountability, providing appropriate and prompt feedback, utilizing appropriate performance management tools, policies and procedures.
• Conducts regular announced and unannounced site visits with medical referral sources to ensure Hospice of Havasu is maintaining the preferred status for patient care.
• Maintains ongoing relationships and integration of other supporting functional teams.
• Acts as subject matter expert on policies and procedures including safety, customer service delivery and various medical processes.
• Develops effective business relationships with hospice personnel, patients, office support team, vendors, external regulatory/government agencies, etc.….
• Maintains and implements the highest level of Patient Service standards.
• Properly uses and maintains station/office equipment.
• Participates in special projects or additional tasks as assigned by Supervisor.
• Operates and maintains vehicle safety requirements.
• Immediately reports any business incidents within 20 minutes to direct supervisor.
• Submit expense reports in accordance with company policies in a timely manner to office

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Strong interpersonal and communication skills (written and oral), including the ability to lead discussions in diverse groups of varying size.
• Well versed and able to communicate with a high degree of competency regarding medical processes and procedures involving hospice and palliative care.
• Well organized, detail oriented and able to work independently with minimal supervision.
• Minimum of two years direct sales and hospice experience.
• Must possess a valid AZ driver’s license, clean driving record, and maintain company insurance qualification of minimum coverage as follows: $100, ooo Per Person Bodily Injury, $300,000 Per Incident and $50,000 Property Damage Personal Insurance Policy.