IT Clinical Educator

FULL-TIME EMPLOYEE BENEFITS INCLUDE:

• $0 employee premium for medical, dental and vision coverage available
• Company-provided HSA contributions, if applicable plan selected
• 168 hours of Paid Time Off (PTO) per year, with no annual rollover limit
• 8 paid Holidays
• Company-paid Life/AD&D Insurance at 1x your annual salary and Long-Term Disability
• Employee-paid options including Short-Term Disability and additional Life/AD&D Insurance
• Voluntary supplemental products available including: Accident, Hospitalization, Critical Illness, Legal Shield/ID Shield and Pet Insurance
• Employer-Sponsored Principal Retirement Plan; up to 3% match after 1 year 
• Tuition Reimbursement Program
• Employee Assistance Program with offsite, confidential professional counseling
• Free flu shots annually
• Employee Excellence Awards
• And many more!

JOB SUMMARY:

Evaluates, facilitates and develops information technology training programs focused to educate and support the needs of our companies and its members.  Serve as an IT Educator for a variety of software applications including NetSmart Homecare and AllDocs.  Designs and maintains educational and supportive materials via a variety of media such as the Intranet, to improve operational efficiency, deliver and assess training effectiveness, ensure compliance with regulations and provide ongoing support for new and existing staff. 

ESSENTIAL JOB RESPONSIBILITIES:

            Include the following.  Other duties may be assigned.

·      Plans, coordinates, conducts and evaluates training in a manner that will ensure objectives are clearly defined and delivered in a competency-based format, and that the most effective transfer of training occurs.

·      Responsible for testing and troubleshooting new versions of electronic medical record software programs before they are implemented and coordinating deployment of the software updates/installation.

·      Ensures successful implementation of software in the clinical/non-clinical environment via training and communications.

·      Provides daily Hospice and its affiliated companies’ census report.

·      Uses highly effective communication, both verbally and in writing to ensure full understanding and comprehension, serves as a resource person within the agency regarding electronic medical record technology and training issues.

·      Works with other departments to ensure record consistency and completeness and ensure software compliance with all regulatory agencies.

·      Identifies areas in electronic medical record software that require enhancement, looks for creative solutions, and when not possible submits requests to the vendor for solutions.

·      Provides customer support and advocacy.  Follows-up in an efficient, effective and timely manner.  Monitors and performs repairs on software and hardware, and addresses user issues.

·      Maintains current training documentation by authoring and organizing training systems, procedural manuals and supporting documentation for training programs and systems in accordance with agency requirements.

·      Works closely with clinical staff; serves as a role model by example, demonstration, and provision of guidance regarding the interplay and integration of clinical and technology needs.

·      Collaborates with other departments to successfully integrate clinical and non-clinical procedural changes/ processes with software solutions.

·      Assists with other departmental projects as needed and assigned by the Director of IT.

STRATEGIC RESPONSIBILITIES FOR ALL EMPLOYEES:

·      Participates proactively in improving performance at the individual, departmental and organizational levels.

·      Actively sets goals related to the Strategic Challenges and is accountable for meeting goals at annual evaluation.

·      Reports to work and meetings at expected times, prepared to work, and adheres to scheduled hours.

·      Utilizes work time effectively and completes quality work in prescribed time using appropriate time management skills and resources.

·      Provides superior customer service to all internal and external customers.

·      Cooperates and functions as a team member within the organization.

·      Exhibits flexibility and demonstrates dependability within the organization.

·      Demonstrates courtesy and respect when dealing with fellow staff members, volunteers, and customers.

·      Demonstrates willingness to accept responsibility and accountability in assigned duties.

·      Demonstrates ability to perform job under stressful situations.

·      Exhibits exceptional communications skills.

·      Complies with policies, procedures and standard practices.

·      Represents Hospice of Marion County, Inc. professionally at all times through positive customer interactions, exceptional written and verbal communications and appropriate business attire/ personal appearance.

·      Complies with all Federal, State, and local government regulations, maintaining a strong position against fraud and abuse.

·      Adheres to all safety and security policies.

·      Maintains the confidentiality of patients, families, colleagues, customers, and other sensitive situations  and adheres to all HIPAA policies.

·      Uses resources in a fiscally responsible manner.

·      Promotes Hospice of Marion County, Inc. through participation in community and professional organizations.

·      Shares expertise with co-workers both formally and informally.

·      Understands, adheres to and promotes the Mission, Vision, and Values.

·      Participates in orienting new employees, volunteers and students.

·      Meets or exceeds Quality Improvement Standards and Standards of Excellence in all areas of practice.

·      Remains in the service area during emergencies, and as appropriate and/or as scheduled, to work up to, during, and after the emergency to assist in providing quality care to all patients/clients.  If you reside in a mandatory evacuation area and so must evacuate, or if there are any special family needs that need to be accommodated, management must be notified. Management will be sensitive to those needs but must be kept apprised of your location and a source of contact during an emergency so that, if required, they are able to reach you.  (See Policy A/HR-510)

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·      RN with a minimum of 3 years clinical experience required.

·      Minimum of 2 years training/education experience preferred.

·      Minimum of 2 years Hospice case management experience preferred.

·      Is available for and participates in on-call rotation on a monthly basis.

·      Must have a Valid Florida drivers License, maintain current auto insurance coverage and have access to a reliable automobile.

·      Ability to work unsupervised in the field, exercising discretion and independent judgment.

·      Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·      Ability to write routine reports and correspondence. 

·      Ability to speak effectively before groups of customers, patients/families or employees. 

·      Knowledge of medical terminology and ability to demonstrate essential usage.

·      Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

·      Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·      Ability to operate a facsimile, copy machines, computers and other common office machines, with working knowledge of MS Word, Outlook, Excel and other software appropriate to positions.  

PHYSICAL DEMANDS/WORK ENVIRONMENT: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·      Physical ability to access any home, hospital, Nursing Home, Doctor’s Office, or Assisted Living Facility.

·      Ability to communicate with customers and provide feedback.

·      Frequent mobility in and out of offices and buildings.

·      Frequent use of hands and arms to reach, lift, carry and move objects.

·      The employee must frequently lift 25pounds and/or move up to 50 pounds. 

·      Specific vision abilities required by this job include close vision, distance vision, and color vision.

·      Seldom works in outside weather conditions.

·      Noise level in work environment is usually moderate.