Dispatcher

Dispatcher

JOB RESPONSIBILITIES

• Receives and handles electronic and telephone orders, accepts referrals, messages and correct referral input from clients and customer related to medical equipment and services

• Questions callers to determine location and time of equipment or services being delivered.

• Enter information into computer-aided system.

• Maintain proper records to comply with organization policies, federal, state, and JCAHO regulations.

• Provides prearrival instructions to client or customer.

• Coordinates with Service Tech staff and relays instructions to closets and most suitable unit available.

• Transmits and receives messages from clients and customers regarding medical equipment and customer service issues.

• Enters, updates, and retrieves information from a variety of computer systems.

• Tests communication equipment and backup systems to ensure serviceability.

• Adheres to company policies and procedures.

• Other duties as assigned.

• Must be available to work on weekends.

Qualifications

JOB QUALIFICATIONS

• Education: Less than high school education; or

• Experience: up to 1 month related experience and/or training; or equivalent combination of education and experience.

• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customer, clients, and other employees of the organization.

• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Computer Skills/Equipment: Knowledge of Word Processing software and Spreadsheet software.

• Certifications/Licenses: No certification needed.