Host

POSITION OBJECTIVE
Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure. A keen desire to provide exceptional hospitality is essential to being successful and obtaining satisfaction from hosting our guests.
*ESSENTIAL JOB FUNCTIONS*

• Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure.
• Adhere to and follow Food and Beverage culture and vision in accordance to F&B core standards.
• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists using OpenTable tool.
• Successfully complete all assigned side work, both opening and closing, and be available and ready to begin service on time at the beginning of your scheduled shift.
• Take incoming telephone calls, note reservations and special requests by guests. Handle reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Make outgoing telephone calls to confirm booked reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Work effectively with all Service Professionals, such as culinary, server assistants, hosts, and management, ensuring efficient and effective teamwork.
• Maintain your work area. Host stand needs to be clean and in an organized fashion at all times.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• It is expected that your attendance can be relied upon, and that tardiness will not be an issue. Tardiness and/or unexcused absences will be subject to disciplinary action, up to and including termination. If you are running late or sick and unable to report to work, you must call and speak with a manager on duty prior to shift start time (text and/or email message is not sufficient).
• Breaks: Never disappear without asking a manager on duty for permission. This includes pre-shift and post-shift duties.
• Attend daily line ups and all mandatory meetings to be well-informed about events, promotions and other news concerning Hotel Bennett.
• Use of mobile devices during shifts is restricted to emergency use only. Violation of personal phone calls, including texting, FaceTime, etc. will be subject to disciplinary action up to and including termination.
• Gum chewing, eating and drinking in front of guests / in public areas are not permitted.
• Follow the Appearance Policy regarding grooming, uniform and hygiene standards.
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, to be solely determined by the manager based upon the particular requirements of the hotel.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Job Types: Full-time, Part-time

Application Question(s):

• Do you have any scheduling restrictions? Are you looking for full-time or part-time hours?