Front Desk Supervisor

Hotel Cass, A Holiday Inn Express Chicago at...

Chicago, IL Full Time

POSTED ON 1/10/2024 CLOSED ON 1/30/2024

Job Posting for Front Desk Supervisor at Hotel Cass, A Holiday Inn Express Chicago at...

The Hotel Cass Chicago is hiring a Full-Time Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Responsibilities:

Essential Job Tasks:

Assists in the operations of the Front Desk by supervising all Guest Service associates
Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
Fills in at the Front Desk during busy periods or when staffing needs dictate
Performs other duties as assigned by management

OTHER TASKS:

Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Qualifications:

Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand
Prior front desk supervisory experience

About Company

Hotel Cass - A Holiday Inn Express Chicago - Magnificent Mile provides a wonderful experience with unique accommodations. Amenities include plush bedding, oversize flat-screen TV, complimentary high-speed Internet (10MB) throughout the building, and complimentary Hot Fresh Express Start breakfast.

We would love to have you join our team!

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Salary.com Estimation for Front Desk Supervisor in Chicago, IL

$39,080 - $50,836

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Front Desk Supervisor

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