Night Auditor/Guest Service Agent

Are you looking for employment? Another job, or would you rather look towards a means of fulfillment while being compensated? Hotel Cerro offers a unique working environment right in the heart of beautiful down town San Luis Obispo and is looking to add additional members to their stellar team of professionals. From our roots, our entrepreneurial owners and investors have a proven track record for offering competitive compensation and benefits while introducing and inspiring you towards excellent customer service. If you have a heart to serve and enjoy people we encourage you to apply. We are specifically looking for someone to work the overnight shift 11pm to 7am. 5 nights a week.

Position Summary:

Overnight Guest Service Agent responsibilities include managing all overnight operations. Assisting guests, managing reservations and providing information about rooms, rates and other hotel amenities. Overnight Guest Service Agents report directly to the Rooms Division Manager.

Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.

Duties and Responsibilities will include but not be limited to the following:

· Performs any late check-in and early check-out.

· Manages online, phone, and waitlist reservations.

· Assist guests with any inquiries and concierge related questions.

· Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with appropriate departments to meet the needs of guests.

· Performs all end-of-day front desk functions including, but not limited to, reviewing cashier audits and credit card reports for accuracy.

· Contact on property security as needed to handle disturbances.

· Coordinate and rely on the evening crew for assistance with guest requests.

· Ensures that all rooms related activities and services meet or exceed Hotel Cerro’s standards and goals.

· Maintain a high morale, productivity, and work ethic.

· Provides consistent and effective flow of communication within Guest Services and when interacting with other departments of the hotel.

· Maintain a clean and neat front desk and lobby area

· Informs manager/supervisor if we are running low on inventory

· Completes projects in a timely manner.

Prerequisites:

· Strong verbal and written communication skills.

· Highly driven and motivated with strong knowledge and understanding of office operations, concierge services, and guest relations.

· Must be okay to work the overnight shift, including weekends and holidays.

· Must be able to endure prolonged periods of standing.

· Must possess outstanding guest services skills and a professional presentation.

· Must be able to handle a multitude of tasks in an intense, ever-changing environment.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and staff.

Education

· High School diploma or higher.

Experience

· Customer Service experience in a hospitality (Hotel) environment.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Please see our page for more details on what we are doing to combat COVID: https://www.hotelcerro.com/covid-19/

Ability to commute/relocate:

• San Luis Obispo, CA 93401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location