Store manager

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™.

Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager.

Our stores are open 7 days a week, so availability to work weekends is required.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

SHOW US HOW IT S DONE

• Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
• Drive store sales and profit plan and take action to maximise performance.
• Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
• Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

WHO YOU ARE & WHAT YOU HAVE

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Natural leadership qualities to get the best of your high performing team both individually and as a whole.
• A passion for chocolate, our brand and for giving the best service to our guests.

For your hard work and commitment, we will give you :

• A competitive salary
• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family / home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company

Last updated : 2024-05-03