Primary Purpose:
The primary purpose of the Sales and Service Coordinator is to provide a wide range of hotel administrative support that would enable the property sales and event managers to focus on revenue-generating activities.
Work Performed:
The Sales and Service Coordinator is tasked with the following duties, responsibilities, and assignments:
- In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence;
- Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers;
- Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts, and making individual rooming list reservation changes;
- Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
- Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed;
- Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our internal protocols;
- Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed;
- Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
- Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
- Participate in Sales Department meetings.
- Provide additional administrative assistance as directed.
- All other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum one (1) year of experience in customer service or clerical experience.
Preferred Prior Experience:
Prior hotel sales office experience, particularly working in a fast-paced environment.
Required Education:
High School diploma or equivalent
Preferred Education:
Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Required Technology:
Proficient in Microsoft Office
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Tallahassee, FL 32308: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Work Location: One location