Hotel Front Desk Supervisor
Job Posting for Hotel Front Desk Supervisor at Hotel Indigo
$14.50 - $16 hourly
Responsibilities:- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Hold responsibility for the front desk budget and order any necessary office supplies
- Generate occupancy reports and compile financial information for the general manager
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Bookkeeping skills and experience with MS Office a plus
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Must possess a high school diploma or equivalent certification (GED)
- Have superb communication skills, management skills, and multitasking skills
- Hospitality experience of at least 1 year is required for this role
- Must have Opera Experience
The Hotel Indigo Birmingham is located in a landmark Art Deco-style building dating from the early 1930s in the city's historic Five Points South neighborhood. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history while incorporating modern amenities like hardwood floors, spa-inspired showers, luxury bath amenities, and linens. We're also adding some exciting (and tasty) options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
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