Front Desk Agent
Job Posting for Front Desk Agent at Hotel Investment Services
Part-Time Front Desk Clerk Job Description
Our Hotel Front Desk Agents serve as our guests first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Benefits
- Employee discount
- Flexible scheduling options
- Paid time off in accordance with the Michigan Paid Medical Leave Act
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We would love to have you as a member of our team!
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Job openings at Hotel Investment Services
Mackinac Island, MI
Full Time
Petoskey, MI
Full Time
Petoskey, MI
Full Time
Mackinac Island, MI
Full Time
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