Director of Catering

Role Summary:
Join our team as Director of Catering and become one of the authors of our story. As part of the Auberge family, you will be responsible for serving the needs of the business, our guests, and our colleagues by leading the Catering & Conference Services team.

Pay Rate:
This is a Full-time, Exempt position. The pay range is $100,000 - $110,000 annually.

Key Responsibilities:
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Hire, train and oversee the Catering and Conference Services team including performance reviews, coaching, and leadership development.

• Provide strategic oversight of CCS team to ensure targets are being achieved

• Book, plan, organize, and manage details for Event bookings (e.g., event space, menus, set-up, etc.).

• Ensure maximization of rooms and space, revenues, and profits while delivering a quality product.

• Solicit, negotiate and coordinate social/local catering and wedding opportunities.

• Develop strong relationships with local and national event and wedding planners.

• Focus on execution of all aspects of event planning including coordination from the signing of a contract forward, VIP needs, amenities, resumes, and rooming lists.

• Participate in negotiating all functions, spaces, rates and all related requirements.

• Outreach and Sales planning to achieve and uncover new business opportunities; with a focus on the luxury social market

• Focuses on revenue-generating activity and maximizes selling time, maximizing account yield opportunities and sales effectiveness.

• Manage high-profile events to include, but is not limited to, weddings, community events, galas, etc.

• Develops strong customer relationships through appropriate guest communication and the use of professional, courteous and ethical interpersonal interaction.

• Responsible for the management and planning of all events and related activities such as bridal tastings

• Sell, detail, and up-sell the event with the guest including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

• Manage function details and related activities to ensure the event requirements are satisfied. Anticipate and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

• Oversees all billing details for all events to include processing of deposits, credit card authorizations and coordination with accounting.

• Attends all meetings and performs as a team leader for all hotel department staff participating in the event delivery process.

• Maintain well documented, accurate, organized and up to date file management in order to serve guests and the employer in the most expedient, organized and knowledgeable manner.

• Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.

• Follow up on all guest needs and inquiries in an efficient and expedient manner.

• Improve the hotel Catering and Event products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers' needs.

• Monitor and control individual guest event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

• Close out all events to include pickup in the sales system (Delphi) and commission owed, including processing with accounting.

• Solicit and listen to customer and employee feedback and advise the DODirector of F&B, Area Director Sales and General Manager on suggested changes.

• Take necessary actions to protect the integrity and wellbeing of the hotel and the Hotel Jerome employees.

• Be an objective, strong, respectful leader.

• Responsible for all other assignments as defined by the GM, Director of F& B and Area Dir of Sales.

Required Qualifications:

• Proficient in Delphi and Opera

• Minimum five years experience working in a high volume hospitality environment

• Experience selling and booking high-end social events

• Experience creating BEOs, planning events, and working in a supervisory role

• Experience working with clients, vendors, and staff to ensure a seamless experience

• Interface with all staff to troubleshoot and refine areas that need improvement

• Must be able to search for data or information in computer files, generate standard reports, input or edit information, and/or enter data into spreadsheets or programs developed by others, and design and/or program spreadsheets or custom reports.

Skills and Abilities:

• Ability to create schedules and develop floor and service plans

• Ability to multitask and communicate effectively with all staff in planning and execution of events

Our Company & Our Property:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Hotel Jerome is an Equal Opportunity Employer, M/F/D/V. Hotel Jerome provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Hotel Jerome complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.