What are the responsibilities and job description for the Night Audit position at Hotel Legends?
Job Details
Description
The Night Auditor balances room, housekeeping and banquet daily work; posts and balances charges and settlements in a timely and efficient manner. The Night Auditor also takes responsibility for the hotel after the daytime management team has left. This position also functions as a Guest Service Agent.
Job Duties: Daily Operations
As the Night Auditor your responsibilities will include, but are not limited to the following:
Auditing/Accounting functions
- Audit other employees work and correct errors, or make management aware as needed.
- Input information into the property management system as necessary to complete, balance, and closeout each days work.
- Input information into the computer system to compile requested reports.
- Run audit reports/journals from all computer profit centers and outlets.
- Make correction and adjustments and handle all computer problems that might occur throughout their shift.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations.
- Review the work of all other front office employees for accuracy and completion.
- Perform other duties and responsibilities asked by the Hotel Manager and General Manager based upon department needs.
- Ensure all reports and back-up vouchers are complete and filed properly.
- Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person.
Guest Service
- Check guests in and out of the hotel as needed in an accurate, speedy and courteous manner.
- Offer guests assistance whenever possible.
- Answers inquires pertaining to hotel policies and services.
- Responsible for resolving escalated customer relations issues.
- Must appropriately address guest requests to ensure customers are satisfied with the hotels services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Supervisory Functions
- Functions as the nighttime manager on-duty.
- Ensures the safety of guests by making all urgent decisions (walks, fire procedures, etc.)
Other
- Follow and communicate company policies and procedures.
- Fills in for vacant shifts as needed.
- Provide written reports as requested by the Chief Operating Officer and/or owners.
This job description provides a framework for the job; other duties may be assigned as necessary.
Working Conditions (travel, hours and environment)
- Able to work full-time, with some weekend work.
- Able to work at night.
Computer Skills: Excellent computer skills needed.
Additional Responsibilities:
- Maintain a clean and professional work environment at all times.
- May attend weekly or monthly departmental meetings.
Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.
- Must possess a high school diploma or equivalent; post-high school education preferred, but not required.
- One year of experience in similar position, including cash handling, customer service, balancing and totaling shift or daily work in a similar size operation. Hotel experience preferred.
- Must possess knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
- Must possess basic math skills and ability to operate a 10-key touch calculator.
- Able to effectively deal with guest and employee concerns in a friendly and positive manner.
- Able to work independently.
- Able to access and accurately input information using a moderately complex computer.
- Able to read, write and speak English sufficient to understand and communicate with employees and guests.
- Must have excellent telephone etiquette and superior customer service skills.
- Able to work a flexible schedule.
- Must be able or willing to learn and work in Opera PMS
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
Qualifications
Salary : $15
